This is not a 4 star property. At best the main hotel could be described as a small boutique style hotel. Unfortunately, the owners seem to using this hotel, the one viewable online, as a front while sending guests to other, less desirable rooms in different buildings.
We checked in for our two night stay very late and were taken to a building down the street. Our room felt like a dorm room and was lacking in most of the room amenities promised, notably air conditioning and a phone! The room had no pillows, and going to the lobby to request some meant going back up and down stairs and down the street to the main hotel. Exhausted, we stayed. The next day I requested to speak with a manager and was told none was on staff! I was given an email to write to. I was told the hotel was fully booked and I could not be moved to a proper room. Upon checking out, I did speak with a manager, who admitted that the online description was wrong and said the site needed to be "updated". I didn't really believe this, since sending guests to a different building entirely seems like it would warrant more than an overlooked 'update'. She said we had paid for rooms in the main building and she 'would have' moved us - if only we'd asked when she was around. She offered us a free breakfast with our next stay, useless as we will not be returning to Europe soon and not to this hotel.
Because our building also had no wifi - it was not working our entire stay - we spent a fair amount of time using it in the hotel lobby. Guests checking I were being send to other hotels in cabs and seemed confused. I would not trust that you'll receive the room described online if you book .
- Official Description (provided by the hotel):
- One of the few remaining independent, boutique hotels, modern burlesque in style across five elegant stucco Victorian buildings. The 50 bedroom luxury hotel situated in the heart of Belgravia, one of the most exclusive and historic residential areas in London, is just minutes away from Victoria Station. Close to Buckingham Palace among many other top attractions, and with many restaurants and great shopping areas nearby, Tophams is London's best kept secret. Our breakfast room offers a selection of ham, cheese, breads and croissant, yoghurts, fresh fruit and a selection of fruit juices in a relaxing setting, which benefits from air conditioning and natural daylight; a perfect way to start your day in the City. Renowned for an excellent setting for a traditional English afternoon tea, we have a warm and welcoming, highly personalised style of service, in one of the very finest locations in London. We enjoy a truly international business and leisure clientele. Indeed, with a number of public transport services available close by, from double decker buses to Victoria tube/subway, travel arrangements literally open up the City for trips to the City centre, Theatreland and top tourist attractions. Open top bus tours can be arranged to thirty two tourist attractions and we highly recommend touring by cruising the River Thames along to The Tower of London and Greenwich. International visitors will be pleased to note Victoria station for connections to London Gatwick is just a few minutes' walk away and we are well positioned for car transfers to London Heathrow International airport. Our team can also readily assist with your transport arrangements to London City, London Luton and London Stansted airports, as well as anything else to ensure you the most pleasant stay. ... more less
- Reservation Options:
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- Also Known As:
- Tophams Hotel London