My husband & I really enjoyed our stay. Our room was very comfortable & clean. We loved the expresso machine in the room & the fact that decaf coffee was provided as it rarely is.
The hotel is a brilliant location, close enough to walk to Oxford street but far enough away that the noise wasn't a problem. Our only criticism was the way we were treated at breakfast on the fisry morning of our stay, when the man in charge of the restaurant believed we only had continental breakfast included when I had paid for the English breakfast. Instead of going away & checking this he stood & argued with my in front of other guests which was quite embarrassing & then when he finally did go & call reception to check he didn't bother coming straight back to me so I sat waiting for what felt like a very long time. Eventually a waitress went over to him to check. He then cam back & said they had made an error & took my order, by this time my husband had already had the continental breakfast as he couldn't wait for food any longer which was extremely annoying as his was already paid for. Apart from this one man the rest of the staff were absolutely lovely and overly helpful.More
- Free Wifi