We booked a room at the Bloomsbury specifically because of it's location - walking distance to theaters, restaurants, the musuem, etc. We arrived early around 1PM and were told that our room was not ready yet, so we left our bags and went out for lunch. When we returned we were told the hotel was overbooked and there was no room for us (we were also told that other people were in the same situation as some sort of consolation that we weren't the only people they did this to).
While I think this is totally unacceptable, they did the only thing they could and re-booked us at their sister hotel, the Kensington. That hotel was excellent, but it is in a completely different area of the city. While they paid for a cab to take us to the other hotel to check in, we still had to pay for our transportation to go out in the evening because we couldn't walk to the restaurant/theater. We also asked if they would compensate us for that, but they said no.
The final thing that bothered me about the whole situation was that when we arrived at the other hotel they booked for us, the front desk there seemed to have no idea about our situation or that they owed the cab driver for our fare. They had to call back to the Bloomsbury to confirm our new reservation and made the cab driver wait to pay him (this was a bit uncomfortable). The Bloomsbury could have called ahead to make sure that things went more smoothly.
So, they lobby looks very nice, but unfortunately we never got to see the rooms.
- Official Description (provided by the hotel):
- The Bloomsbury provides tradition through the design of revered architect Sir Edwin Lutyens, and is nestled in the heart of bustling Bloomsbury, itself steeped in literary and architectural history. The hotel is moments from London highlights The British Museum, Oxford Street, Theatreland, Soho and Covent Garden. The 153 contemporary guest rooms and suites are bright, spacious and located over 8 floors overlooking the neighbouring streets and rooftops or onto the quiet central courtyard. Our generous corner suites offer residential style living spaces and are equipped with every convenience for the perfect stay including Nespresso coffee machines, complimentary high-speed Wi-Fi, marble ensuite bathrooms with Victorian roll top baths and heated floors, flat-screen TVs and luxurious Aromatherapy Associates bathroom products. Bloomsbury Club Bar & Dining Room offers delicious, locally sourced cuisine. Relax with a drink on Dalloway Terrace or savour the quintessential Bloomsbury Afternoon Tea in Dalloway lounge and feel a brief respite from the pulse of 21st century London just outside the door. Dalloway Terrace Breakfast: 7am-10.30am Monday-Friday Breakfast: 7am-11.00am Saturday-Sunday All Day Dining Menu: 10.30am-10.30pm Monday-Friday Brunch 11.00am-4.00pm Saturday-Sunday All Day Dining Menu 4pm-10.30pm Saturday-Sunday ... more less
- Reservation Options:
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- Also Known As:
- Bloomsbury Hotel London