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“Absolutely Brilliant !!! - Great Central London Location with Top Staff”

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The Trafalgar Hotel
Ranked #361 of 1,067 Hotels in London
Nashville
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Absolutely Brilliant !!! - Great Central London Location with Top Staff”
Reviewed 16 March 2012

Wow - I wish Hilton properties in the US looked after their guests the way this property does. I have traveled close to 1000 nights over the last 10-years and the staff at this property rates in the top 5 locations ever. The location is right on Trafalgar Square and is within walking distance to Buckingham Palace, the London Eye, the British Museum, Big Ben, Westminster Abbey, several bus stops, a few tube stations, etc, etc - a top location for a tourist. All are within 10-15 minutes walk.

The hotel has a roof top patio that was unfortunately closed due it not being in season yet (opens in April I believe); however, this did not diminish our stay. The restaurant is on the bottom floor and had wonderful staff. There is a bar / coffee & sitting area on the main floor. Be aware that this area could be a little loud in the evenings, but only added to the experience and was a good place to grab a coffee or pint of beer. There was some street noise - mostly sirens from police or ambulances going by, but this is to be expected in any major city center. Again - location can not be beat!

Restaurants are plentiful including a McDonald's and Little Frankies (American style food) within a couple of blocks. Breakfast at the hotel was great with excellent service and was included with our stay because of being a Hilton Hhonors members.

We stayed twice due to a 2-day break in Paris and stayed in two different rooms at this property. Both were similar and both were clean, very comfortable, and updated and good sized bathrooms. The hotel featured daily room service and also an evening turn-down service that we just couldn't pass up!

We traveled with a child and the hotel was super accommodating and appears to have made a friend for life. The hot chocolate from the restaurant is not to be missed! European hotels can be smaller (typically only 2 guests per room), but we had no issues at this property and worked out all the details via email prior to arrival. If you have any concerns - email them, they were great to work with.

Other recommendations while in London include taking a day (or two) trip to Paris if your time allows - it is definitely worth it if you have never been. Also, don't pass up the chance to see Stone Henge & Bath if you have the time - about a 1/2 to full day trip. The tube and buses are clean and easy to use and you can buy an all day travel pass that includes both.

Bottom line - we will be back and staying at this property the next time we find ourselves in London. Special thanks to the hotel management and staff for a great experience.

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  • Stayed March 2012, travelled with family
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Helpful?
4 Thank Flambe04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Minneapolis
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 March 2012

We stayed here for 4 nights last week and it was fabulous! The rooms were spacious, clean, and modern. They were the only Hilton who would guarantee connecting rooms. I'm so glad that made us choose them! The staff was top notch. From our server Stephanie who helped us during the VIP reception on Tuesday night, to Marli - the guest relations manager, to all of the staff who helped us during the delicious breakfast, and also the director of operations - all were wonderful to work with and did everything to make sure we were comfortable at all times. This hotel is directly in Trafalgar Square. You can walk around the corner to Buckingham Palace. We didn't know that until the 3rd day of our trip - we had taken the underground there and realized it was a 10 minute walk! I couldn't have asked for a better stay and we will choose this hotel again when we return to London. Thank you to all at the Trafalgar!!! See you soon!

  • Stayed March 2012, travelled with friends
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Helpful?
1 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vejle, Denmark
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2012

Looking for a hotel in London?? Finding it difficult to choose a hotel in the hotel-jungle?? Believe me - your worries are over!!

My husband and I stayed at this beautiful decorated hotel for three nights and all our expectations were fulfilled. Before arrival we had asked for a room with a view and an upgrade to 'king deluxe' - it did cost a little extra (sure) but not only did we get a room as requested a special treat was waiting. When we entered our room a bottle of prosecco on ice was waiting!! We were thrilled!!
Going on our second honeymoon - without kids - this was the perfect choice of stay. Luxury big rooms, delicious breakfast, nice staff, beautiful decor etc. etc. ...And of course perfect location!!
A special thanks to Marli S. for our room-surprise :))

  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank maieng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 March 2012

The front desk staff were very pleasant & obliging on arrival, although the room was not ready for check in at around 5.00pm. We was offered a drink at the bar while we waited. The room was satisfactory. It was a large room but felt the wardrobes could have been better positioned, more than placed along the entrance way. We both felt that the subdued lighting in the corridor to the breakfast dining room & corridors to the bedrooms need to be changed as it was very dingy. For the whole stay there was only one lift working. The breakfast staff were very obliging & nothing was to much trouble. Still think it was a wonderful hotel and loved the central postion. London is a great place to be, so much to see & do. We would recommend seeing the Jersey Boys show. Overall we throughly enjoy our long weekend at this hotel.

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank paul m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarliSadzinski, Guest Relations Manager at The Trafalgar Hotel, responded to this review, 13 March 2012
Thank you very much for your post. I am delighted to learn that you had an enjoyable stay with us.

It is reassuring to hear that on adverse cenario (arrival) our front desk team did their utmost to deliver a warm welcome. Also, your compliments to our breakfast team were passed on and are a motivator to keep our great service.

I am positive that your comments regarding the room layout will be taken into account by our Operations Director and our Housekeeper Manager.

We are upgrading our lifts, and the works are due to be completed (in both lifts) by the end of March. A faster and reliable service will be available.

Looking forward to welcoming you back for another great stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
47 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 March 2012

This is a glass and drapes bathed in low designer lighting place. You can't see a thing. The prices are crazy. We paid £24 for two glasses of wine and two waters. Still, it is a Hilton.

  • Stayed March 2012
    • Value
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Helpful?
Thank Trevor J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarliSadzinski, Guest Relations Manager at The Trafalgar Hotel, responded to this review, 15 March 2012
Thank you very much for your post.

I am sorry to hear that our decor was not to off your approval. As a boutique hotel we use innovative design to make the ambiance unique, and memorable.

Our hotel offer a wide range of drinks, price vary and are in line with many other establishments in the area.

We are due to reopen our Vista Bar by the end of the month, the views to The Trafalgar Square are just amazing. With one more bar open our offer of choices will also increase.

I do hope you will once again to make a visit to our hotel, and that the options offerd meet your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 March 2012

Although there were some improvements that were sorely needed (the elevators weren't working for 5 of the 7 days we were there), the location and the staff at the hotel made you overlook the negatives. It's a predominantly young group of employees who are very friendly and eager to help. The housekeeping service was very good, and the maintenance staff extremely attentive. The minute we notified them of something that needed tending to, it was fixed.

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
Thank LocalMom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 March 2012

I stayed at the Trafalgar in Oct 2011 for two nights. Having stayed 6 times with them and being HH Gold, you would expect some decent treatment by their front desk or service relations manager.

I booked the stay on points and cash and presented by reward certficate upon check in. I was assigned a terrible room that they call deluxe, failing to realize that I had already stayed in their deluxe or deluxe plus rooms before. The room was badly set up, had a waterpipes closet in it, with sounds all night. It was also badly maintained with different color light bulbs on each side of the room. Cleanliness was also not their forte.

I asked for late departure that they indicated it was complimentary given my HH status. Upon exit, i settled my bill and all was fine, I saw a guestroom charge which seemed like the cash part of my points and cash reward.

Four months later, in Feb 2012, they contact me to say that there is an additional charge and that they forgot to add the cash part to my bill for my points and cash reward and that the charge I paid was for late departure... I checked my records upon receiving the new bill and charge and realized irregularities in their HH points declared (actually they declared nothing) for my stay. I missed my HH Diamond status because of their errors in HH points declaration.

As I took the issue with them and with their front desk manager and guest services "leader" - they admitted their error and indicated they contacted HHonors to fix the problem. 3 weeks later, I contact HH Desk: no issue was raised, they never filed any correction for my points, and no mention is made to HHonors of their errors. HH desk asked me to file a complete detailed report about this incident with all supporting docs directly with the head of HH Europe, which I did. Trafalgar of course never answers emails with their correspondent indicating he left the job in his auto-reply! How pro!

All in all, I stay 40 nights a year with Hilton and been with their Hilton, Conrad, and Waldorf Astoria hotels. This hotel should not be part of the Hilton family. It is noisy and has a club in the lobby, badly managed, incompetent reception and employee relationship staff, and simply mistreats HHonors guests, especially on reward stays.

I hope Hilton gets its senses back and ditches this property - Hilton deserves better. As for me when in London, I will stay at the Park Lane or Waldorf - stated repeatedly with them and never an issue.

  • Stayed October 2011
    • Value
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Helpful?
6 Thank EMMParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Trafalgar Hotel

Property: The Trafalgar Hotel
Address: 2 Spring Gardens | Trafalgar Square, London SW1A 2TS, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#181 Family Hotel in London
#236 Business Hotel in London
#254 Luxury Hotel in London
#271 Romantic Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Trafalgar Hotel 4*
Number of rooms: 129
Official Description (provided by the hotel):
The Trafalgar is located on the world-famous Trafalgar Square, many of London's star attractions within walking distance, such as the London Eye, Big Ben and Theatreland. Modern and boutique, the hotel facilities include Vista Rooftop Bar, Rockwell Bar & Restaurant renowned for serving innovative cocktails with international cuisine. Vista Bar offers breathtaking views of the ever changing London skyline. There are 129 rooms, many with superb views of the square, all featuring DVD players, high-speed internet and aromatherapy toiletries. Guests also enjoy complimentary access to Vista rooftop bar (weather permitting). ... more   less 
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Also Known As:
Trafalgar Hotel London
Hilton International London
The Trafalgar

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