I have for some time wanted to stay at the Trafalgar. What a huge disappointment apart from the location. The check-in was somewhat laborious to say the least. I had booked what was described as a double room plus. I am also a gold card holder and had therefore expected a nice room. The room was rear facing and of very poor quality altogether. The lighting in the bathroom was the worst I have EVER experienced in any hotel anywhere. There was no light anywhere near the sink and mirror. The bath was small and the shower curtain a cheap and horrible plastic texture. There were cracks in a large number of the tiles surrounding the bath which was both unsightly and unhygienic. The hot water was not consistent as the temperature changed all the time and because the bath was rounded at both ends and the shower was obviously above one end of the bath it proved impossible to actually stand under the shower itself.
We left a telephone message asking for a turn down and fresh towels but I had little faith that we would receive them as the phone had rung for 4 minutes without answer and eventually I was asked to leave a message. I therefore asked the front desk for fresh towels when we went out for the evening.If I had not done so then I am sure that we would not have received them. When we returned later that evening there were new towels on the bed but all the used towels were still lying on the bathroom floor.
On checking out we were never asked if our stay had been pleasant which is normally the case.
Taken individually many of these criticisms may appear minor but overall they all add up to a rather poorly run hotel and certainly not the sort of standards one would expect in a 4/5 star hotel
Given the high prices charged I felt completely underwhelmed with the service and attention to detail.
- Official Description (provided by the hotel):
- The Trafalgar is located on the world-famous Trafalgar Square, many of London's star attractions within walking distance, such as the London Eye, Big Ben and Theatreland. Modern and boutique, the hotel facilities include Vista Rooftop Bar, Rockwell Bar & Restaurant renowned for serving innovative cocktails with international cuisine. Vista Bar offers breathtaking views of the ever changing London skyline. There are 129 rooms, many with superb views of the square, all featuring DVD players, high-speed internet and aromatherapy toiletries. Guests also enjoy complimentary access to Vista rooftop bar (weather permitting). ... more less
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- Also Known As:
- Trafalgar Hotel London
- Hilton International London
- The Trafalgar