Judging on value for money, I'd say this is one of the poorest hotels I've stayed at in recent history. Nice enough room and amazing location, but the service needs a lot of work - it really lets the Hilton name down. Some of the issues I experienced here:
-arrived on a Tuesday morning (I paid for the previous nightt, but checked in at 7am the next day due a flight delay). I had a short sleep, used the shower, made coffee, etc. and left for the day at noon, only to return at 11pm to find my room hadn't been made up, dirty mugs were out, towels were in the bath tub (as requested), etc. When I called up to tell housekeeping that my room hadn't been made up - despite having paid, in full, for the previous 1.5 days in the hotel - no apology or explanation was given.
-on arrival, firstly my reservation was lost and secondly they couldn't cut my keys. It took a good 15 minutes to get it sorted out, which isn't too bad, but feels like forever when you've just come off a 12 hour flight and it's 7am
-on arrival, my bathroom wasn't clean - there were blond hairs and bobby pins on the floor, which weren't cleaned up for another two days
-I ordered wake-up calls twice, both of which came late. Definitely set your alarm if you're cutting it close
-no one at the door on arrival. It was raining, I had four bags and it took me three trips to get in the front door and up the small flight of stairs. No one offered me assistance despite staff being very nearby
The location can't be faulted and the rooms are nice and spacious enough, but I definitely wouldn't return here and wouldn't recommend it - it's a relatively expensive hotel and the service really lets it down. I stayed at 3 other hotels on this trip and this property didn't come close to comparing to the others I stayed at in terms of service.
- Official Description (provided by the hotel):
- The Trafalgar is located on the world-famous Trafalgar Square, many of London's star attractions within walking distance, such as the London Eye, Big Ben and Theatreland. Modern and boutique, the hotel facilities include Vista Rooftop Bar, Rockwell Bar & Restaurant renowned for serving innovative cocktails with international cuisine. Vista Bar offers breathtaking views of the ever changing London skyline. There are 129 rooms, many with superb views of the square, all featuring DVD players, high-speed internet and aromatherapy toiletries. Guests also enjoy complimentary access to Vista rooftop bar (weather permitting). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Priceline, Hotels.com and Odigeo so you can book your The Trafalgar Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Trafalgar Hotel London
- Hilton International London
- The Trafalgar