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“Great location and staff”

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The Trafalgar Hotel
Ranked #362 of 1,068 Hotels in London
Munich, Germany
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location and staff”
Reviewed 1 March 2014 via mobile

Location, location, location. It was fantastic for a visit to London. Within walking distance of so many things to see. The staff was very attentive and helpful. Excellent food, a great place to stay.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Harvey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina H, Guest Relations Manager at The Trafalgar Hotel, responded to this review, 5 March 2014
Dear Guest,

Greetings to Munich!

I am delighted to learn you rated The Trafalgar with five stars!

Thank you for taking the time to point out two of our best assets in the Hotel, our great central location and friendly staff.

The team and I look forward to seeing you again in the near future!

Kind regards,

Christina
Guest Relations Manager
christina.hernandez@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Redditch, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2014 via mobile

Very nice hotel friendly and welcoming excellent location good breakfast. However the rooms leave a bit to be desired for the price tag! Room we had was small, dusty and food waste on floor. We had a constant whirring noise from the air conditioning unit even when switched off so poor nights sleep. When we told hotel staff just got an apology as it was a one night stay I assume they cleaned and sorted it after we left? Still charged full price though !!!

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agustin C, Guest Relations Manager at The Trafalgar Hotel, responded to this review, 6 July 2014
Dear Steve J,


Thank you very much for taking the time to review our hotel on TripAdvisor,

As the new Guest Relations Manager I would like to offers you my assistance for your future visits to The Trafalgar Hotel.

Warm Greetings,

Agustin Cervo
Agustin.cervo@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2014

Staff were very friendly. Nothing was too much trouble for them. The room was lovely and had great views. It is in an ideal place to walk around London. I cannot say enough good things about this hotel. I will definitely be returning back here

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarenTCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina H, Guest Relations Manager at The Trafalgar Hotel, responded to this review, 5 March 2014
Dear Guest,

I am thrilled to have read you had a lovely stay and will consider coming back.

Thank you for rating The Trafalgar with 5 stars and mentioning the staff. We strive to make our guests have the best experience!

I look forward to greeting you, once again!

Kind regards,

Christina
Guest Relations Manager
christina.hernandez@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peoria, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2014

If I have the chance to visit London again, I will not hesitate to put the Trafalger at the top of my list. The hotel location is perfect for both visiting the popular tourism sites as well as close to great shopping/entertainment. The historic-looking building has a modern feel on the inside and a very welcoming, accommodating staff.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina H, Guest Relations Manager at The Trafalgar Hotel, responded to this review, 1 March 2014
Dear Guest,

Greetings to the US!

Thank you for taking the time to write such a great review on TripAdvisor and rating us with five stars!

I am delighted the have read that you had such a memorable experience with us and commented on our great location and helpful staff!

Our aim is to provide our guests with the best customer service, therefore, I am thrilled you will consider to stay with us again if you return.

We look forward to extend a warm welcome to you!

Kind regards,

Christina
Guest Relations Manager
christina.hernandez@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenwich, Connecticut
Level 4 Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 February 2014

The Trafalgar is a Good hotel in a great location. The location in trafalgar square is central to the key palace sites as well as covent garden shopping, restaurants. As a business traveller, it is easy an easy tube ride from Westminster station to Canary Wharf. The area is better than the times square nature of oxford circus. Hilton honors gets you free breakfast and wifi. It is also has large rooms by London standards, just ask for street facing room so you are not 20 feet from an office building full of people when you open your blinds. What it is not is a high end hotel. They try but fail to be in category of the W or new London Edition. The staff needs a lot more training, they need a door man, they need to cut the loud blaring music in the lobby and bring back a cool vibe. Some areas like towels, linens, carpeting are not aging well compared to when I stayed here 6 years ago.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agustin C, Guest Relations Manager at The Trafalgar Hotel, responded to this review, 6 July 2014
Dear Greg H,

Thank you very much for taking the time to review our hotel on TripAdvisor,

As the new Guest Relations Manager I would like to offers you my assistance for your future visits to The Trafalgar Hotel.

Warm Greetings,

Agustin Cervo
Agustin.cervo@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014

This hotel is very well and ideally located. All activities such as Big Ben, Piccaddily Circus, Trafalgar Square in the surrounding area can be done by walking. If you want to do a tour 'hop on hop off', it is also very close by.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rossano S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina H, Guest Relations Manager at The Trafalgar Hotel, responded to this review, 1 March 2014
Dear Guest,

Greetings to Indonesia!

Thank you for rating The Trafalgar with such a high score!

I am delighted you enjoyed your stay and pointed out our exceptional location which is close to London's main touristic attractions.

I do hope to welcome you again in the near future.

Kind regards,

Christina
Guest Relations Manager
christina.hernandez@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancashire
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 February 2014

We brought our two grandchildren to London for the first time on the 16th February and stayed at The Trafalgar Hotel. The Hotel made our stay very special indeed. It is so close to all the main tourist attractions all in walking distance and we were made to feel very welcome by all the friendly staff. There were three dvd's left in our room with a note from the management with there compliments so when we returned from our long day of sight seeing we were able to chill out and watch the dvd's. The room was very comfortable with fantastic views over Trafalgar Square. Although on a busy road no noise could be heard at all. The room was spotless too. I would highly recommend the hotel to couples and families a like and we will definitely be returning don't think I could find a better hotel than this one in London. Just fabulous!!!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lynda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Assistant Front of House Manager at The Trafalgar Hotel, responded to this review, 24 February 2014
Dear Guest,

First of all, I would like to thank you for your wonderful comments regarding your recent stay with us. I am especially excited to read that we were able to make you feel welcome in our property and that you enjoyed the extra bits and pieces that we offer to our guests. .

We hope that we will have the opportunity to welcome you back soon in London.

Best Wishes from the entire team at The Trafalgar,

Stephanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Trafalgar Hotel

Property: The Trafalgar Hotel
Address: 2 Spring Gardens | Trafalgar Square, London SW1A 2TS, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#181 Family Hotel in London
#236 Business Hotel in London
#257 Luxury Hotel in London
#271 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Trafalgar Hotel 4*
Number of rooms: 129
Official Description (provided by the hotel):
The Trafalgar is located on the world-famous Trafalgar Square, many of London's star attractions within walking distance, such as the London Eye, Big Ben and Theatreland. Modern and boutique, the hotel facilities include Vista Rooftop Bar, Rockwell Bar & Restaurant renowned for serving innovative cocktails with international cuisine. Vista Bar offers breathtaking views of the ever changing London skyline. There are 129 rooms, many with superb views of the square, all featuring DVD players, high-speed internet and aromatherapy toiletries. Guests also enjoy complimentary access to Vista rooftop bar (weather permitting). ... more   less 
Reservation Options:
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Also Known As:
Trafalgar Hotel London
Hilton International London
The Trafalgar

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