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“Right in the heart - great stay”

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The Trafalgar Hotel
Ranked #363 of 1,069 Hotels in London
Hamilton, Bermuda
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Right in the heart - great stay”
Reviewed 24 March 2014

My wife and I stayed several nights. It was chic and fun. Great service and location. Great room. We had a ball. It's a walk to transport, or a snack, or a museum everything is right there. Evenings we would have a cocktail at the bar and then easily venture out for nightlife close by. Getting a taxi was a breeze too. We would go again. Everything was positive,

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank BermyDiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Assistant Front of House Manager at The Trafalgar Hotel, responded to this review, 26 March 2014
Dear Guest,

Greetings to Hamilton!

It is wonderful to read that you enjoyed your recent stay with us. Thank you for mentioning our top characteristics- our service and our location.
We hope that you returned safely and that we are going to welcome you soon again here at The Trafalgar Hotel.

Best Regards,

Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,672 reviews from our community

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Rating summary
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Oxford, UK
Level 5 Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 24 March 2014 via mobile

Just returned from a couple of nights at this superb hotel. Post booking and prior to arriving the hotel contacted us to ask if there was anything they could help with. During our stay this excellent customer service continued and every member of staff we spoke with were extremely friendly and helpful. I notified the hotel that it was my wife's birthday and our wedding anniversary and we were met with a selection of chocolates and desserts in our room on arrival. The hotel itself is in a prime location and central to all sights in london. The rooms are spacious and of a good standard and our room had a great view of Trafalgar Square. Breakfast was of a high standard with hot items prepared to order with a good selection of fruit, cheeses,
breads and pastries on hand. Would absolutely recommend this hotel to anybody and will no doubt return on our next visit!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jthomson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Assistant Front of House Manager at The Trafalgar Hotel, responded to this review, 24 March 2014
Dear Guest,

We would like to thank you for sharing your exciting comments about your recent stay with us at The Trafalgar Hotel.
We are especially proud that you mentioned the outstanding customer service that you have received and we are delighted that we were able to make your wife’s birthday celebration with us a memorable one. Please be assured that I have shared your comments with all of our team which serves as a great motivator to them on a daily basis.

We are looking forward to welcoming you soon again at our property.

Best Regards from The Trafalgar,

Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 6 Contributor
117 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 21 March 2014

I stay in Hiltons all the time-this hotel was very different. The bed was very comfortable, the room was lovely and the service was excellent.
Breakfast the next morning was really good and I liked the quite atmosphere of the restaurant.
I will be back.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thebarrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie R, Assistant Front of House Manager at The Trafalgar Hotel, responded to this review, 23 March 2014
Dear Guest,

Greetings from the Trafalgar Hotel!
We would like to thank you for sharing your lovely comments regarding your recent stay with us.
We are looking forward to welcoming you back soon again to our hotel! Keep in mind our gorgeous Vista rooftop bar is opening its doors again in the beginning of April- definitely a must see in London!

Best Regards,
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windham, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 March 2014

It was an excellent hotel. The staff were extremely kind and helpful. We loved staying here! The room was clean and well stocked with items such as shampoo and conditioner. The staff was kind enough to provide us with a breakfast to-go because we had to leave before breakfast was being served. Overall our stay was wonderful. We would love to go back in the future and I wish more hotels were like this one.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carlo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben D, Manager at The Trafalgar Hotel, responded to this review, 21 March 2014
Dear Guest,

Thank you for taking the time to review our hotel on TripAdvisor. I was very happy to see that you enjoyed your stay with us and that we were able to assist you with your breakfast-to-go.

I hope to welcome you back to our hotel very soon.

Kind regards,

Ben Deane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rock Hill, South Carolina
Level 6 Contributor
469 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 19 March 2014

Arrived mid-morning after an overnight flight and was thankful our room was available. The staff was very friendly. Victor, the concierge, brought our bags to the room and was very helpful in showing us a map of tourist spots we were interested in as well as other tidbits of information. Our king deluxe room was very nice with a king bed, chair and ottoman and desk. A safe in the room was very convenient. There was also a teakettle with complimentary instant coffee and teabags. The refrigerator was stocked with drinks for purchase. The bathroom was a nice size, two bathrobes and slippers. Wi-fi was reliable and fast. Breakfast was in the basement from 7-10:30. Breakfast was very good – buffet style. Breads, fruit, cheeses, meat, tea, coffee, juices. You can also order from the menu. The day we were leaving for the airport, it was before breakfast was served but they were very accommodating and packed a breakfast for both of us. We walked everywhere and this was a very convenient location.

  • Stayed February 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RBonTheLake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben D, Manager at The Trafalgar Hotel, responded to this review, 21 March 2014
Dear Guest,

Thank you for taking the time to review The Trafalgar Hotel on TripAdvisor.I am glad to see that you enjoyed your stay with us and you found Victor to be very friendly and helpful.

I hope to welcome you back in the very near future!

Kind regards,

Ben Deane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC, United States
1 review
Reviewed 18 March 2014

(My first TripAdvisor review.) The Trafalgar was the best experience I could imagine for my weekend in London. Of course the rooms are stylish and well furnished, and the bathroom impeccable and modern with a great shower and separate bath. But on top of that (expected) quality, I met with superb service by their staff. They are clearly well trained and this hotel must have particularly good management. I was contacted ahead of time to ask if it was a special occasion (it was). They had the initiative to offer some special treats that were quite fitting. Then they delivered with precision what I asked. Excellent breakfast, really good coffee (and I like my coffee), very attentive staff in every station. Special thanks to the server who got our cappuccinos at breakfast (Fabio?) and to Cristina who arranged our special welcome.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben D, Manager at The Trafalgar Hotel, responded to this review, 19 March 2014
Dear Guest,

Thank you for taking the time to review our hotel on TripAdvisor and for your very nice comments regarding our staff. Fabio and Christina were both very happy to hear they they were able to have a positive impact on your stay.

I hope to welcome you back in the very near future.

Kind regards,

Ben Deane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014

1)Good location consider its proximity to food locations. 2)Clean room with all the basic amenties. 3)What i like most is the service. The conceirge and breakfast staff remember you by name if you are a long stay customer... hence you feel the warmth and sincerity in this hotel !

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seowyenl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben D, Manager at The Trafalgar Hotel, responded to this review, 19 March 2014
Dear Guest,

Thank you very much for taking the time to review The Trafalgar Hotel on TripAdvisor and for your very kind comments regarding the staff.

I hope to welcome you back in the very near future!

Kind regards,

Ben Deane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Trafalgar Hotel

Property: The Trafalgar Hotel
Address: 2 Spring Gardens | Trafalgar Square, London SW1A 2TS, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#181 Family Hotel in London
#236 Business Hotel in London
#258 Luxury Hotel in London
#271 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Trafalgar Hotel 4*
Number of rooms: 129
Official Description (provided by the hotel):
The Trafalgar is located on the world-famous Trafalgar Square, many of London's star attractions within walking distance, such as the London Eye, Big Ben and Theatreland. Modern and boutique, the hotel facilities include Vista Rooftop Bar, Rockwell Bar & Restaurant renowned for serving innovative cocktails with international cuisine. Vista Bar offers breathtaking views of the ever changing London skyline. There are 129 rooms, many with superb views of the square, all featuring DVD players, high-speed internet and aromatherapy toiletries. Guests also enjoy complimentary access to Vista rooftop bar (weather permitting). ... more   less 
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Also Known As:
Trafalgar Hotel London
Hilton International London
The Trafalgar

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