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“OK for a central London hotel”

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Hilton London Paddington
Ranked #404 of 1,088 Hotels in London
Yorkshire
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“OK for a central London hotel”
4 of 5 bubbles Reviewed 25 February 2014

Styed recently for a couple on nights. Good overall for a central London hotel. One problem - our meal in the restaurant, consisting of two courses took two and a half hours. The food was excellent - but two and a half hours!
Otherwise a good all round value for money hotel - would recommend.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YorkshireProff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, 4 March 2014
Dear YorkshireProff,

Thank you for posting your review after your recent stay at Hilton London Paddington.
I am pleased to note that the food quality met with your expectations; however I am sorry that you had to wait so long to be served. I have passed on your comments in order to avoid any recurrence in future and thank you for the feedback.
We hope that we can welcome you back on your next visit to London.

Kind regards,
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,687 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
New York City, New York
2 reviews
4 of 5 bubbles Reviewed 24 February 2014

Great location to get to and from Heathrow airport.
Rooms are really spacious for european hotels standarts.
Confortable beds and pretty decoration.
Internet connexion is a disaster in the rooms !!!!
Will recommend and come back

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, 4 March 2014
Dear Guest,

Thank you for your review after your recent visit at Hilton London Paddington.
Having read your review it was a pleasure to see that you enjoyed your stay with us and that the quality of the room met with your expectations.
I am sorry to hear that the internet connection was not working properly; we are working closely with our internet provider to ensure that this does not happen again.
The team and I look forward to welcoming you back soon.

Kind regards,

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

Very close & convenient to the Paddington train station and great base after arriving at LHR when you use the Heathrow Express. Easy walk to/from Paddington station and while breakfast in the hotel is very expensive there are plenty of more reasonable options on the train platform. Nice walk to Hyde Park, Buckingham and Westminster Abbey.

I ended up booking back in here for a second stay based on my first experience so tried two different rooms and they were both modern & quiet.

  • Stayed November 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cb_SEA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, 25 February 2014
Dear guest,
I am glad you had the opportunity to visit the Hilton London Paddington and I thank you for writing about your stay.
Indeed the hotel is just 15 minutes from Heathrow Airport and connected by footbridge to Paddington Station, the four London Underground lines—Circle, Hammersmith & City, District, and Bakerloo—linked to the station will bring whenever you wish.
Thank you for staying with us again and we do hope to welcome you back in the very near future.

Kind regards,
Guest Relations
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High Point, NC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 February 2014

This hotel is in a superb location. We walked when we could and used the tube for further destinations. The front desk staff was helpful and the concierge service was priceless . The Hilton Honors lounge (I think Diamond and up) helped us to stretch our travel dollar (err, pound) by offering complimentary breakfast, cocktails and snacks. This lounge also overlooks the bustling train station and we always felt a sense of excitement while snacking or planning our next outing. The bed was comfortable and we never heard a peep from other rooms. Don't be put off by a "chain" hotel. The exterior and the staff give you all the charm. The lounge gives you an intimate opportunity to engage other travelers, while your room will provide a modern yet comfy have. Enjoy.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheSillySavage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, 25 February 2014
Dear Guest,

Thank you for your lovely review after your recent visit at Hilton London Paddington.
I was extremely pleased to note that we were able to meet your expectations as one of our valued diamond HHonor members.
Thank you for your kind remarks and we do hope to be able to welcome you back soon.

Kind regards,

Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

Stayed there 20+ times. Very reliable (service/comfort/Internet/breakfast). Great location for heathrow express and hyde park. If you can, buy upgrade to exec, worth it if you planned on having breakfast for two.

Room Tip: Ask for high floor or interior room in 2014 because of construction noise on praed/eastboune street
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claire t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, 25 February 2014
Dear Guest,

We are proud to hear that you have chosen to repeatedly stay with us and the team and I were very happy to read that every time you had enjoyed your stay at the Hotel.
We look forward to welcome you back on your next visit to London.

Kind regards,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

This hotel provides the high quality expected from such a brand as well as a convenient location to see London and get to and from the airport.
Having stayed in other hotels nearby previously, the rooms were refreshingly large and clean. The bathroom itself was bigger than some of the rooms we had previously had in London. Staff were nice and accommodating and provided great advice for getting around London. The hotel could not get any closer to Paddington Station. The bed was comfortable and provided for good sleep.
The only negative would be the cost of internet in the room. While wifi is free in the lobby, this proved to be incredibly slow and unreliable. There were also events on in the bar and on the second level (open stairs from the lobby lead here) which blasted music as we tried to arrange things online in the evening. I think it would be a great business decision to add to a guest's otherwise wonderful experience if free wifi was extended throughout the hotel. Otherwise, no complaints!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRJT_1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, 25 February 2014
Dear Guest,

Thank you for sharing your experience at Hilton London Paddington with TripAdvisor. I am most grateful for you taking the time to provide us with your feedback.
I have shared your comments with the team who are absolutely delighted that you enjoyed every aspect of your stay and equally proud to have been of service to you.
I am sorry to hear that the internet connection was not working properly; we are working closely with our internet provider to ensure that this does not happen again.
I am not sure if you have plans to return, however let us know when you’re next in the area as we would be delighted to look after you once again!

Kind regards,
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eugene, Oregon, United States
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

This is my Third trip to London this year and my first stay at this hotel. Being that the hotel is connected to Paddington Station made travel so simple. We took the Heathrow Express from the airport directly to the Hilton. There is easy access to the tube with help of the concierge mapping out directions we easily traveled all over the city. Everyone we encountered at the Hilton was very helpful (doorman, front desk and concierge). We were directed to cute pubs that are walking distance from the hotel.

The room was spacious and clean. The bed was comfortable. There is a small fridge with a little room for personal items. We did not have a view and there was construction outside but we didn't hear any noise from it.

We would advise replacing the worn desk chair in 437 it really was unusable.

The lighting is best in the bathroom but there are no outlets which is typical in Europe so I usually bring an extension cord which worked great. Great stay we plan on staying there again.

Room Tip: If a view is important make sure you request one.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, 25 February 2014
Dear Guest,

Having read your review it was a pleasure to see that you enjoyed your stay with us and that the quality of service you experienced met with your expectations.
We are pleased you liked the hotel, your review is invaluable to us and your honest feedback appreciated.
Thank you for your kind remarks and we hope to welcome you back again soon.

Kind regards,

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Paddington

Property: Hilton London Paddington
Address: 146 Praed St, London W2 1EE, England
Phone Number:
Region: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#271 Business Hotel in London
#284 Luxury Hotel in London
#308 Family Hotel in London
#315 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton London Paddington 4*
Number of rooms: 419
Official Description (provided by the hotel):
Hilton London Paddington has the luxury of being located 15 minutes from Heathrow Airport and is only a footbridge walk away from Paddington station. From the West End to the theatre District in London, nothing is too far away from this hotel. There is a fitness center and a business center with 18 meeting rooms that can accommodate up to 350 guests. Hilton London Paddington also has Wi-Fi in each of the hotel rooms and throughout the rest of the hotel. When it comes to dining, choose from the Brasserie Restaurant or the late night chic Steam Bar, both of which provide excellent quality cuisine to suit everyone. ... more   less 
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Also Known As:
Hilton London Paddington Hotel London
London Hilton
Hilton Paddington

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