My son and daughter-in-law booked a weekend in London for her 40th birthday so for a special treat I organised for them to have dinner, wine and a cake. I'd booked it month's in advance and have all the e-mails to prove it. Unfortunately on the night nobody seemed to know anything about it and the fuss it caused totally ruined my daughter-in-laws treat.
They also told me that their website pictures must have been taken years ago as the place felt very run down. There's no way they'd stay there again.
I wasn't very impressed with their people skills either.
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