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“Excellent Value”

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Lancaster Hall Hotel
Ranked #462 of 1,077 Hotels in London
Reviewed 13 May 2012

Conveniently located, comfortable, clean, quiet. I know London well, and this is the best place I've yet found to stay in. The hotel is 5 minutes walk from Paddington Station (perfect for airport arrivals and departures) and 5 minutes from Kensington Gardens/Hyde Park. Breakfasts are good, and if you ask for a quiet room away from the street, they'll oblige if they can. The personnel are very pleasant. Just don't expect anything fancy, but for the price it's very good.

Room Tip: If you like quiet, ask for a room away from the street.
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  • Stayed: April 2012, travelled with friends
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2  Thank gdrm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 - 160 of 437 reviews

Reviewed 28 February 2012

The hotel was modest and probably will not chose it again. The strengths include the location, cleanliness, value, and the simple but nice breakfast. On the negative side, the noise inside and outside the hotel. We were on the first floor and when someone walked in the street I thought was in the room and inside the drywall and many teens who were at the hotel did not allow you to rest day or night. Also the bathroom door did not shut properly and had to push to close. The amazing double sink tap not know where to classify it.

  • Stayed: February 2012, travelled as a couple
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1  Thank Ameli_80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Stayed 1 night 28/01/12 hotel clean but basic but what a location right next to Hyde park Breakfast good overall ok for price paid

  • Stayed: January 2012, travelled as a couple
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1  Thank garrygo0odman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2012

First impressions were not positive-we thought we were in the YMCA which is actually next door .Reception area was bare and unwelcoming.Roon was very basic with old windows in poor condition that rattled all night in the wind. When we complained the receptionist did offer the opportunity to change rooms but advised they were all the same-at least she was honest! Weather improved after the first night so it wasn't a problem for the rest of our stay. Bathroom door was too big for the frame so it didn't close properly.Light made a loud noise when switched on.Beds were not comfortable with very soft,low pillows and traditional blankets.All rooms are twin-no doubles in this hotel.
On a positive note there was a safe in one of the wardrobes-key from reception for a £10 refundabe deposit. Hospitality tray with kettle/tea/coffee/long life milk. Continental breakfast included in room rate.Rooms were clean and white towels in bathroom were in good condition. There is a bar in the hotel-we didn't see anyone using it during our stay.
Location is great . Excellent transport links. Good restaurants /bars in area.We ate in Taromina ,an Italian restaurant in the same street in hotel ,the Mitre pub also on same street as well as The Swan on Bayswater Rd just round from the hotel. They were all good.
Our first reaction to this accommodation was somewhat negative but after our 4 nights we thought it had been OK-it wasn't great but we did get a good deal on the room rate through Octopus Travel.
We have stayed in several 3 star hotels in London and this one wasn't as good.

  • Stayed: January 2012, travelled as a couple
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8  Thank visit09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2011

Found this hotel on Google search, it was a very cheap deal but booked it anyway not being sure what to expect. Was very impressed with the hotel, rooms basic but clean and tidy, the whole hotel was very clean and well maintained, the staff were very friendly and the continental breakfast was very good. Great location for shopping and sight seeing, only 15 minute walk to Oxford street and 5 minutes to Hyde park.

  • Stayed: December 2011, travelled as a couple
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3  Thank andrew c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2011

On a visit to London in November 2011, it was suggested that I stay at the Lancaster Hall/German YMCA,by friends who had stay prior. I do not think I will ever stay agian. They had some of the rudest front desk staff, I have ever come across, to make a simple request was very difficult. It also seemed like they did not care at all, or choose not to understand what I was saying. Some of the other problems encountered include:
-Very small rooms, in the hotel/newer side of Lancaster Hall. The rooms measured about 10ft x 10ft! for the main section with a small alcove with a desk.
-Very soft and short mattresses on both twin beds. The mattress litterally sank in the middle. When fully streched out on the bed, my feet hung off and I am ony 5ft 10 inches.
-The beds are on casters, that do not lock, so everytime you sit or lied on the bed it shifted!!
When I asked the front desk if they had better mattresses or a different room, they did not know what I was talking about. The front end manager would not come out of his office to talk to me about this problem.
-When asking simple questions they acted dumb. When checking out, they took over a hour to finalize and issue my bill correctly! They had to redo my bill 4 times, before finally getting it correct.
-One morning they were washing the exterior windows, and since the average temp. in London that week was in the mid 50's, I had slept with the window open, and well the window washer, just washed away getting water into the room. It was easier to ask the cleaning staff directly to mop the carper than to bring it to the attention of the front desk staff. He was washing the window while I was at breakfast.
-One of the biggest problems I found is the front desk staff and dining room staff did not speak very good english! Unfortunately my only other fluent language is French, and no one spoke French on the front desk.

The only thing going for this hotel: is the location,you near the Lancaster Gate station on the Central Line and walking distance to Marble Arch and Portobello Road, and the breakfast they serve in the morning. Yes they may offer a decent rate for central London, but if you look hard enough you can do better then here. Maybe even check out renting a apt. for a week in London, it maybe less traumatic!

Room Tip: No suggestions on a good room here, they are all the same size with the same lousy decor!
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  • Stayed: November 2011, travelled solo
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7  Thank rugbyplaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U M, General Manager at Lancaster Hall Hotel, responded to this reviewResponded 22 December 2011

Not sure what this guest's problem was, but our other reviews speak for themselves!

Sometimes it is the attitude of the guest that causes the initial problem.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2011

We have stayed at Lancaster Hall on three separate occasions, most recently October 2011, and will stay there again on our next visit to London. This hotel is all positives and no negatives worth recording. Here are some of the positives. A reasonable tariff. Very polite and helpful staff especially for online booking and at check in. A perfectly adequate light breakfast. Light and bright surroundings. A good size lift. Clean and comfortable rooms. Great location.
As far as location goes, Lancaster Hall is a short walk from Paddington Station which in turn is a major arrival point from Heathrow. Lancaster Gate tube on the Central Line is just down the road while walking back to Paddington Station gets you onto the Circle, District and Bakerloo lines (among others) and those four lines will get you to most visitor destinations in London. While the hotel's breakfast is fine, if you want something more substantial (or some sandwiches to take away) head for Shiela's on the corner. And The Mitre pub opposite has a good selection of food and drinks. An easy stroll down Bayswater Road brings you to the Queensway restaurants and for a pleasant stroll in the park, Kensington Gardens is across Bayswater Road: in fact it is not that far (25 minutes) to walk through the park to the V&A and Knightsbridge. There are several other hotels nearby if you arrive without a reservation and the hotel is booked out. The hotel seems very popular with younger people, which adds to the light and bright atmosphere.

  • Stayed: October 2011, travelled as a couple
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10  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lancaster Hall Hotel

Address: 35 Craven Terrace, London W2 3EL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#106 Best Value Hotel in London
#345 Family Hotel in London
Price Range: £81 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lancaster Hall Hotel 3*
Number of rooms: 180
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Also Known As:
Lancaster Hall London
Hotel Lancaster Hall

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