So I was attempting to travel to London on short notice, and meant that I had to book a hotel for the night.
The Lancaster Hall advertised available beds, I paid my deposit through the travel agent which was the room fee and additional charges.
To only be told by the hotel less than 20 minutes after conformation of my booking, that they actually did not have any rooms available. There was no sign of an apology and they did not seem to care, that all that could be refunded was the room fee, and I lost out on the additional charges I had to pay.
So I would no longer stay here again if the opportunity arose as I would not be 100% sure if my booking was secure or not. I am completely dissatisfied with the whole experience, and had to pay out more to get a lower quality hotel because the management at the Lancaster Hall are unable to update the systems regularly.
The only good thing about the hotel, is it was a stone's throw away from my meetings shame I did not stop here because of bad management in the booking systems.
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- Also Known As:
- Lancaster Hall London
- Hotel Lancaster Hall