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“Terrible from the outset”

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Lancaster Hall Hotel
Ranked #454 of 1,076 Hotels in London
Reviewed 16 June 2014

So I was attempting to travel to London on short notice, and meant that I had to book a hotel for the night.

The Lancaster Hall advertised available beds, I paid my deposit through the travel agent which was the room fee and additional charges.

To only be told by the hotel less than 20 minutes after conformation of my booking, that they actually did not have any rooms available. There was no sign of an apology and they did not seem to care, that all that could be refunded was the room fee, and I lost out on the additional charges I had to pay.

So I would no longer stay here again if the opportunity arose as I would not be 100% sure if my booking was secure or not. I am completely dissatisfied with the whole experience, and had to pay out more to get a lower quality hotel because the management at the Lancaster Hall are unable to update the systems regularly.

The only good thing about the hotel, is it was a stone's throw away from my meetings shame I did not stop here because of bad management in the booking systems.

  • Stayed: June 2014, travelled on business
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8  Thank Simon-J-Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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93 - 99 of 433 reviews

Reviewed 2 June 2014

My wife and I were looking for a place to stay that would not break the bank and was centrally located near transportation hubs. We found it at the Lancaster Hall Hotel. The staff was very friendly and helpful. We were given a buffet breakfast each morning, with as much as you wanted to eat. They even made special arrangements for us to eat early one morning because of an early departure. We will stay at this property again the next time we visit London.

Room Tip: Ask for a room that does not face the Craven Terrace. Outside dinners from across the street were v...
See more room tips
  • Stayed: May 2014, travelled as a couple
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3  Thank louiepreacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

This is not a fancy hotel and you are not paying fancy prices, as long as you remember that you will be happy at The Lancaster Hall Hotel. Very well located for the Paddington, Lancaster Gate, Kensington Gardens area. The staff were excellent, as was the continental breakfast, the rooms were very small, but clean, and who goes to London to stay in the room? There is a large sitting area downstairs. This is good value for money especially considering the location

  • Stayed: May 2014, travelled as a couple
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3  Thank johnandbabette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014 via mobile

Nice, clean reasonably priced hotel near Paddington Station and Lancaster Gate Tube. Excellent staff. Large dinning area with a wonderful breakfast that's included in room rate. Huge deep bath with lots of hot water! Hotel has lift that makes hauling luggage around easy. Hotel has locked luggage room and they're very gracious in allowing storage before/after check in/out. Nice foyer that serves beverages in the evening. Only negative is that the street is quite noisy, but the hotel has no control over that. Would stay again.

  • Stayed: May 2014
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1  Thank Momx3j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

I recently returned from an 8 day stay at the Lancaster Hall Hotel in London. The location of this hotel could not have been better. It is situated a short 5 minute walk from both Paddington Station and Lancaster Gate tube stop. Very easy to walk to the hotel after taking the Heathrow express. As well, the hotel is on a quiet narrow street well away from traffic and noise. There is an excellent pub on the corner and several good Italian restaurants on the same street - very welcome after long days of sightseeing.
The rooms are small but very clean. The hotel only offers single beds and the mattresses were soft but despite a bad back I slept well every night. Each room has a small television and coffee/tea, The bathroom was very tiny, only one person at a time. Pack a small suitcase as the cupboard only fit 2 carry-ons nicely. The decor is plain but serviceable. The price of the room included a typical continental breakfast served in a delightful dining area off the lobby. The hotel has an evening bar and the drinks there are cheaper than other places. The lobby has one computer with paid internet.
The hotel staff were friendly and helpful. I have stayed at the Lancaster Hall several times and have not been disappointed with the service.

  • Stayed: May 2014, travelled with family
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2  Thank cfieldguide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

Lancaster Hall is located within 10min walk to Paddington Stations and Lancaster Gate underground. The trains were easy to understand and travel between
It is a short walk to gorgeous Hyde Park
We stayed in the hotel side (rather then YMCA) and found rooms to be clean and basic. Not a lot of room once bags are down on floor. Bathroom is small but serviceable.
Only downfall is walls are thin and you can hear a bit of what is going on around you.
Cold breakfast available, no complaints there either
I would recommend and also stay here again

Stayed: May 2014, travelled with friends
Thank Kylie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

We stumbled upon Lancaster Hall by mistake and booked as a last resort as other budget hotels were all booked. Any reservations we might have had knowing it was run by the German YMCA were unfounded. The place is a gem and we'll certainly return next time. Lovely comfortable twin-bedded room with tv and tea making facilities and ensuite bathroom. Lift access to upper levels much appreciated. Smashing breakfast included in the price, making it excellent value. Staff friendly and efficient.
Highly recommended!

  • Stayed: May 2014, travelled as a couple
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2  Thank Elaine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lancaster Hall Hotel

Address: 35 Craven Terrace, London W2 3EL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#80 Best Value Hotel in London
#346 Family Hotel in London
Price Range: £79 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lancaster Hall Hotel 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Lancaster Hall London
Hotel Lancaster Hall

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