This is a good, clean, modern value in what has got the be one of the best locations for visiting London. But consider:
Overnight flight to Heathrow, with bulky suitcases on underground to hotel (Piccadilly Line from HR to Pic Circus, change to Bakerloo line to Waterloo), several block walk through wind, rain and cold (end of April), carry heavy bags up approx. 15 steps to hotel entrance, come into lobby to find a couple of large machines that say "Sorry, closed until 2 PM [!?]" Yes, these are the fancy check in machines telling you to go away for awhile. Nice person at a podium seems trained to be secondary to the damn things, says "Well, they might open up again by 1:30." "But," you whine, "long overnight flight, wind rain, cold, bags, exhausted." "Well maybe if you try at 12:30." The whole thing is frustrating and confusing. With the tyranny of the machine at the point of human check-in, found later that when we had some problems to solve, weren't quite sure if the humans had any authority. Sounds overstated perhaps, but the human reception at hotel check in is like the conductor of the symphony, the primary contact with the workings of the hotel. This is a not a tube station where you can purchase an Oyster card. This is a hotel where we will live and sleep at a cost of 250.00 per night. Great people on the staff here, and they should be the primary contact with the customer. And when we finally could check in, the real person had to take me through the machine process step by step, made me feel stupid, which I tend to get after all night up on a plane, wind, rain. etc. I suppose this is someone at corporate's idea of a new frontier in hotel keeping, but it had nothing to do with my needs as a high paying customer. Other issues: free 30 minutes wifi was useless, kept dropping the signal with my new Acer Tablet, would tell me I'd used up my full 30 minutes when I'd only used 5 or 10. Finally had to go downstairs to the lobby in my pajamas in the middle of an internet process to finish something. If the machines were offended by my casual appearance they were kind enough not to say anything. Free, usable, effective wifi is as important to the traveler these days as electricity and toilets. Tired to death of hotels playing their little cat and mouse games with it. Also, this is a duvet bed covering place which led to night sweats for both of us despite the cold,wind, etc. Housemaid helped my wife to gin up something else that actually included real sheets. Finally for those a bit on, the distance between bathroom floor and shower floor seems like 10 or 12 feet with only a towel rack to hold onto. Lawsuit waiting to happen.
Otherwise, highly recommended for value, good people, excellent location. My rating is 4 stars with one subtracted for the machines and wifi.
- Official Description (provided by the hotel):
- Just minutes away from the London Eye, in sight of some of London's most famous landmarks and in the same building as the Shrek Adventure, Premier Inn London County Hall puts you at the heart of the city. - From this central spot, located in the historic County Hall building, you'll be able to see all sides of the capital. And most importantly, no matter what you discover during the day, our spacious rooms and extra-cosy beds will make sure you get a great night's sleep. Directions: Situated in the historic County Hall building, next to the London Eye, opposite the Houses of Parliament. Walking distance from West End and Theatreland. Please note this hotel does not have an onsite car park. However, we do have a partnership with Valet Inspired Parking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Premier Inn and TripOnline SA so you can book your Premier Inn London County Hall Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn London County Hall Hotel London
- Premier Inn County Hall
- County Hall London