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“London long weekend” 5 of 5 bubbles
Review of Premier Inn London County Hall Hotel

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Premier Inn London County Hall Hotel
Ranked #136 of 1,087 Hotels in London
Certificate of Excellence
Belfast, United Kingdom
1 review
“London long weekend”
5 of 5 bubbles Reviewed 26 January 2014

Really good hotel in excellent location. Staff were excellent, breakfast was all you can eat with variety of everything. Only minor criticism was the room was a tiny bit plain. For a budget hotel this really was the best one I've stayed in, "I'll Be Back!!"

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Guy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,848 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (867)
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London, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 26 January 2014

While the people working on the hotel were brilliant the hotel facilities were substandard. This was my third long stay in the hotel.

In my room I had the following problems: 1) the safe didn't work, 2) shower gel dispenser didn't work, 3) the thermostat cover was broken, 4) the "do not disturb" card was missing.

On top of that the following didn't work: 1) the kitchen was closed for 2 days which means we didn't have the breakfast we paid for 2) the vending machine was out of order 3) the wifi did not work for days even if I had paid for it 4) the electric cable for the iron was burnt and very dangerous.

In summary I have to say that my previous two stays in that hotel were brilliant but this time many things were not up to good standards especially when £21,000 was spent for our last two stays.

  • Stayed January 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dimitrios P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah A, Operations Graduate at Premier Inn London County Hall Hotel, responded to this review, 28 January 2014
Dear Guest, Thank you for taking the time to review your stay here at London County Hall Premier Inn. Firstly, I would like to apologise for the problems that you experienced during your stay. I am afraid that all of the safes in the rooms are currently undergoing electrical maintenance. We do however have a safe in our back office that is available to our guests 24 hours a day. For the remaining issues in regards to your room, I can only apologise for the broken soap dispenser and missing 'Do Not Disturb' sign. For future reference, please be advised that our reception is 24 hours a day and we will always be available to assisst you. In the instance, we would be able to offer you a room transfer. In regards to the kitchen refurbishment, I apologise that this coincided with your stay. Please contact me directly on sarah.atkin@whitbread.com so that I can organise for your breakfast to be refunded.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
416 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 bubbles Reviewed 25 January 2014

The hotel was in an excellent location and has great size rooms, which were spotlessly clean. The staff were very helpful and although not advertised, the secure left luggage facility was welcome. The area around the hotel has a large variety of restaurants and bars and cafes to suit all tastes and budgets if you do not want to eat in the hotel itself.
Although lacking the view of the Thames that might be expected from County Hall's location, it is ideal for exploring the major sights in Central London.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sandra and Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
145 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
2 of 5 bubbles Reviewed 25 January 2014

Good points:The hotel is in an excellent location and the staff were friendly

Negative Points: There are 16 steps from the pavement to the reception area without a continuous hand rail - not mentioned on its website!

( This is in conflict with the company disability statement, when challenged they claimed this was due to it being a listed building- this is in fact nonsense as other parts of the same building, County Hall, have been made disabled friendly)

Some of the rooms are a very long walk from the lifts.

Would therefore not recommend for those with mobility issues or heavy bags.

The company simply needs to be truthful on its website and direct those with mobility problems to another hotel in the group OR install a proper ramp or lift!

My room also stank of sewage and sound on tv did not work properly - these issues were resolved.

Apparently also company policy to only change sheets every 4th night - nice if you are paying up to £250 per night!?

Room Tip: Ask for one not to distant from the lifts
See more room tips
  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank TillerSlave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London County Hall Hotel, responded to this review, 28 January 2014
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. Please could you email your booking details to talktous@premierinn.com so we can investigate further. We look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
basingstoke
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 25 January 2014

Great hotel! Lovely friendly staff at check in. Nice clean room and bathroom, lovely part view of the London eye. Perfect location for pretty much anything in London. Bargain price of £89! We be staying here again when in London.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 January 2014

Excellent hotel, location ideal for seeing all the sites. Both Waterloo and Westminster tube stations are a short walk if required. Staff at hotel are excellent ,very friendly and attentive, nothing seems to much trouble.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 784smc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leicestershire
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 23 January 2014

The hotel itself is in a great location but found the staff very rude and spoke down to us! Also there is no parking at this hotel, the staff just tell you to go and find somewhere on the side of a road to park! Close to undergrounds. would rather go to the premier inn on London bridge cause the staff at that one were lovely.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MissBLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London County Hall Hotel

Property: Premier Inn London County Hall Hotel
Address: Belvedere Road | County Hall, London SE1 7PB, England
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#72 Family Hotel in London
#86 Romantic Hotel in London
#135 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London County Hall Hotel 3*
Number of rooms: 316
Official Description (provided by the hotel):
Just minutes away from the London Eye, in sight of some of London's most famous landmarks and in the same building as the Shrek Adventure, Premier Inn London County Hall puts you at the heart of the city. - From this central spot, located in the historic County Hall building, you'll be able to see all sides of the capital. And most importantly, no matter what you discover during the day, our spacious rooms and extra-cosy beds will make sure you get a great night's sleep. Directions: Situated in the historic County Hall building, next to the London Eye, opposite the Houses of Parliament. Walking distance from West End and Theatreland. Please note this hotel does not have an onsite car park. However, we do have a partnership with Valet Inspired Parking. ... more   less 
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Also Known As:
Premier Inn London County Hall Hotel London
Premier Inn County Hall
County Hall London

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