Stayed here last week for a couple of nights for our 10 year wedding anniversary, being as we have merlin passes I chose the hotel for the location right next to the eye and the dungeon and aquarium. The reception is automated although there is people to help, I had hoped to have a word with someone and get a room in a nice location with a nice view but this didn't happen as you cant chat up a machine. The hotel is over 6 floors and quite large however it seemed to occupy the rear and inner sections of the county hall building meaning there are no good views!
Our room was on the 2nd floor and one of the inner building sections but overlooked a service area, sorry to say there was lots of noise from other guests shouting good night and see you in the morning at almost 1am, never a good thing, the bed was hard and the room cold with the heater off and with it on it was very noisy. There was quite a bit of noise from the service area then to cap it off someone started smashing glass bottles into the bins at 5.45am! Final straw.
We had planned on a lazy day with a lie in but no chance of that soon as it hit 7am the doors started banging loudly as everyone seemed to head for breakfast. I went down to reception and spoke to a lovely lady who's name I didn't catch but she was very apologetic and sorted out moving rooms to one at the end of a corridor which was far quieter, when I took the old key card back she sorted out a refund for the first night and couldn't have been more helpful.
New room was far better the heater didn't make a noise so we could have the heating on and the bed was much better meaning all issues resolved.
During the afternoon of the 2nd day there was a fire alarm and out nearest exit took us through a door into the mariot section of the hotel and down some stairs into the service area. Although there was someone at the gated who directed us to the gardens next to the eye there was no one there checking everyone was safe, I guess there would be no way to tell who was in their room and who wasn't but would have been nice for someone to have been there to tell us what was happening. We decided to get on the Eye instead!
We didn't have any food in the hotel as there was a few places around the hotel such as the slug and lettuce which has 50% off food on a Monday!
Over all very very good location but don't be afrade to complain if your room is bad!
- Official Description (provided by the hotel):
- Just minutes away from the London Eye, in sight of some of London's most famous landmarks and in the same building as the Shrek Adventure, Premier Inn London County Hall puts you at the heart of the city. - From this central spot, located in the historic County Hall building, you'll be able to see all sides of the capital. And most importantly, no matter what you discover during the day, our spacious rooms and extra-cosy beds will make sure you get a great night's sleep. Directions: Situated in the historic County Hall building, next to the London Eye, opposite the Houses of Parliament. Walking distance from West End and Theatreland. Please note this hotel does not have an onsite car park. However, we do have a partnership with Valet Inspired Parking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Premier Inn and TripOnline SA so you can book your Premier Inn London County Hall Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn London County Hall Hotel London
- Premier Inn County Hall
- County Hall London