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“Excellent stay, despite the "view"!” 5 of 5 bubbles
Review of Premier Inn London County Hall Hotel

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Premier Inn London County Hall Hotel
Ranked #136 of 1,086 Hotels in London
Certificate of Excellence
S.E. UK
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Excellent stay, despite the "view"!”
5 of 5 bubbles Reviewed 6 July 2009

We stayed at the Premier Inn County Hall on a Saturday night and had booked a family room. The online booking process was easy and having phoned to ask for a quiet room away from the lift I was pleased to see that we had been given exactly that.

The check in experience was fine despite the receptionist having trouble with the computer system. The receptionist was friendly and chatted with my daughter; gave us information about breakfast and the location of the restaurant, and we made our way up to the room. I was expecting a much smaller room given the hotel's central location but it was a very spacious room, with a comfortable double bed and a sofa bed which had already been made up for our daughter.

The room and bathroom were spotless (with the exception of the windows - but with good reason). The Premier Inn takes up the back of the former County Hall building and each side of the hotel faces into a deep courtyard with no visible access - hence the lack of view and dirty outside windows. If you peered out of the windows and upwards, you could see the sky and the top of the London Eye, but we hadn't booked the room for the view so weren't worried.

Every member of staff we encountered was friendly and chatty. Everything in the room worked perfectly and we had plenty of bedding, loo rolls etc. so no need to ask for anything extra.

We were out for most of the afternoon and hadn't realised how close the hotel is to Waterloo station and underground, which was a bonus - only 5 minutes walk. You could also walk to Westminster Bridge within a few minutes and therefore had easy access to Westminster, the Houses of Parliament etc. The London Eye and London Aquarium are based at County Hall itself so are within a minute's walk.

We were eating at The Ritz that night for a special birthday so didn't dine in the hotel. Finding a taxi was no problem, if you turn left out of the main entrance of the hotel there are taxis waiting.

We had a very quiet and comfortable night, and weren't disturbed by noise from any other room, despite the hotel being full. Premier Inn do offer you a night's money back if anything at the hotel causes you to have a bad night's sleep but the only thing that woke us was a thunderstorm!

Breakfast the next morning was fantastic. We paid £7.95 for each adult but children under 16 eat free, and the breakfast is a full buffet "eat as much as you like" system. The food was delicious, great variety, hot, tasty and freshly cooked, and even the coffee was good. We had so much food we found we didn't need lunch that day.

We only had one problem and that was the lack of lifts. One of the lifts was being refurbished and there was no indication where the stairs were, so all the guests were using two lifts. This meant that we waited almost 15 minutes for a lift to get down to breakfast on Sunday morning which was a nuisance. One would hope that when the refurbishment is completed things will improve but it would have been very helpful if the stairs had been signposted so that those who were able could have used them.

Check out was painless and quick and I'd definitely stay at this hotel again.

  • Stayed June 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank shadytree14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Arizona
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 June 2009

I stayed at this hotel with my 16 year old son. The location can't be beat. Waterloo station is right around the corner which was great for our trips to Windsor and Hampton Court. The staff was very pleasant and very helpful. The beds were wonderful!! There was a large selection of items for breakfast, but as other posters stated, stay away from the scramble eggs. I will definitely be back again.

  • Stayed May 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank thesoxofboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 29 June 2009

The room was basic. We found the staff very helpful, but agree the breakfast was way too expensive and since we stayed 4 days boring as it is the same everyday. Also had to have 2 rooms as Premier counts over age 15 as an adult and you cannot have 3 adults per room. Had to go downstairs to ask staff questions as phone in room doesn't have in-hotel contact information. Great location by London Eye. ( Unfortunatley couldn't view it from our room.) We walked many places from here.

  • Stayed June 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marriePennsylvania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lancashire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 28 June 2009

Poorly signposted has issues with the safe and arranging a taxi.

The manager said we would receive a refund or the safe purchase and a letter suprisingly none received.

Rooms too hot no air conditioning.

Cost 120 er night room only so not even cheap

Stayed June 2009, travelled as a couple
Helpful?
1 Thank gillyLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 28 June 2009

This Premier Inn does what is says on the adverts - I wanted to take the bed home it was so comfortable. Great hotel, best service have received in a UK hotel and ideal location. It was worth paying a little bit more than other hotels we looked at. 5 minutes walk from Westminster and the underground there, about 10-15 mins to Trafalger Square. We also walked to the Imperial War Museum, about 20 minutes away.

  • Stayed March 2009
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastern Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 June 2009

We ended our two week vacation in the UK with 3 nights at the Premier Inn on Belvedere Rd. right beside the London Eye. We made our way easily to the hotel after returning our rental car to Heathrow. Took Tube from Heathrow to Hammersmith and switched over to the District Line and got off at Westminster and walked over the Westminster Bridge and over to the Hotel. We were able to leave our luggage locked safely at the hotel since we arrived before check-in. The staff was very courteous, and we returned after some productive initial London sightseeing to check in at the time promised. You are close to everything and two major Tube stations (Westminster and Waterloo) and major bus routes so everything is easy to travel to. The breakfast is great (they even had vegetarian sausages!). If you have kids under a certain age you would be crazy not to eat there before heading out sightseeing because they offer "kids eat free under 16" per adult. All staff were great and the room was clean and tidy. This is an ideal hotel to base yourself in to explore central London easily and affordably. Would stay there again.

Stayed June 2009, travelled as a couple
Helpful?
2 Thank hkad2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, England
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 23 June 2009

We had a brilliant weekend in London stayed at Premier Inn, which is right next to the London Eye. This hotel ticked all the right boxes. Clean and spacious rooms, fantastic full english breakfast, buffet style, eat as much as you like. We also ate there in the evening before going to a show, and the meal was really delicious and plenty of it.. The staff were so helpful and very courteous.

  • Stayed May 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Happysands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London County Hall Hotel

Property: Premier Inn London County Hall Hotel
Address: Belvedere Road | County Hall, London SE1 7PB, England
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#72 Family Hotel in London
#86 Romantic Hotel in London
#135 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London County Hall Hotel 3*
Number of rooms: 316
Official Description (provided by the hotel):
Just minutes away from the London Eye, in sight of some of London's most famous landmarks and in the same building as the Shrek Adventure, Premier Inn London County Hall puts you at the heart of the city. - From this central spot, located in the historic County Hall building, you'll be able to see all sides of the capital. And most importantly, no matter what you discover during the day, our spacious rooms and extra-cosy beds will make sure you get a great night's sleep. Directions: Situated in the historic County Hall building, next to the London Eye, opposite the Houses of Parliament. Walking distance from West End and Theatreland. Please note this hotel does not have an onsite car park. However, we do have a partnership with Valet Inspired Parking. ... more   less 
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Also Known As:
Premier Inn London County Hall Hotel London
Premier Inn County Hall
County Hall London

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