I stayed 2 nights at this hotel, Sept 17 and 18, 2013.
Check in was fine. We stayed in room 10 on the 3rd floor, it was very small but it was a room, no problem.
The entire reason for my trip to UK was to move my daughter from Canada to University in the UK, she will be there for 1 yr. Because this was not a "vacation" trip but a "moving in" trip she had brought along many valuable/ personal items she would need for a full year away from home. In the morning she had been organizing all her items in the room and they were all over the beds. When we went out for the day we did not want the room entered or cleaned. I didn’t think that’s a big deal??? they have no signs to hang on your door that say "Please do not disturb" so I went to the front desk on my way out and talked to the owner, the older lady, I nicely stated that we don’t require any room service today. Her response is "why what did you do?" I did nothing. I said we just don’t want room service to clean up. Her next response was "we are not thieves". I said i didn’t say you were. This went on for a couple minutes. Finally i said "Look, don’t go in the room!"
We got back later that night and somebody had gone in the room, repacked all of my daughters’ items into the 2 big suitcases, zipped them up, put them back on the floor made the beds etc.
I went down and asked her why this had been done, her response was "you are a liar" I was speechless! She continued to call me a liar to my face. finally i told her to go up and look. So my daughter and i go out for supper, when we come back it starts all over again..rrrrrr i go out for a walk to cool down. when i get back to room she is there arguing with my daughter. Saying we made the beds etc..WTF???? I told her i would be writing a Trip Advisor Review, about my experience, then guess what??? she says "sorry" and just walks away. When we checked out the next morning at 5 am she was still there and telling me i better not complain on Trip Advisor about the treatment and the issue.
It’s not worth the hassle of going to places where they think they have the right to do whatever they want even if it’s against your wishes and then call you the liar or try to blame the client for the owners mistake.
Stay away from this place there are many other similar nicer spots close by.
The old guy mentioned in other reviews, well he just sat there watching us, i never saw him move the whole 2 days i was there. lol
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- Also Known As:
- Balmoral Hotel London
- The Balmoral Hotel