Generally a nice hotel in a good location. The hotel receptionists were professional and helpful. The cooked English breakfast was tasty and efficiently served. Rooms were cosy and clean. However, the breakfast room is tiny and cramped and guests had to queue on the stairs. The hotel took a 100 pound deposit when I booked, though this was not mentioned on the booking site. Beware if you are booking a single room - although the website says that the single rooms have showers; some single rooms on the 5th floor have a shared bathroom, but are charged at the same rate as those with showers. There is no lift. If you complain, you may face a nasty confrontation with the hotel owner, an elderly Galician lady with a vitriolic tongue and no interest in listening to reason. I did have a problem, and though it was rapidly and courteously resolved by the hotel staff, I was later given an uncomfortable dressing-down which soured the experience for me.
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- Also Known As:
- Balmoral Hotel London
- The Balmoral Hotel