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“An unforgettable experience”

Belmond British Pullman
Ranked #136 of 785 Tours in London
Certificate of Excellence
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Attraction details
Owner description: Escape the every day on a thrilling adventure aboard the Belmond British Pullman luxury train. Step into lovingly restored vintage carriages—each with a story to tell. Our liveried stewards are on hand to pamper as gastronomic delights arrive at linen-coated tables, set with sparkling crystal and bespoke silverware. Savour exquisite cuisine with five course lunches, afternoon teas and exclusive celebrity chef dinners. Or choose from enchanting trips to historic cities, stately homes and sporting events. Embark on a timeless adventure from London, and revel in the spirit of the golden age of travel.
Useful Information: Wheelchair access
Reviewed 14 February 2014

We feel so privileged to have experience a journey on board the British Pullman.
The Murder mystery starts as soon as you board, and it keeps you busy the whole journey, we even found it difficult to eat our food we were so enthralled in finding the murderer!
The actors are charming and we had a great laugh with them. We actually laughed the whole journey!
The staff is just perfect and the 5 course meal is a real treat.
I would like to say a special thank you to the whole crew who worked on Friday 7th Feb. 2 of us were delayed in Gatwick because of a train breakdown and my sister told the staff we might not make it on time. They cheered us on the whole way (we had to run from the bus station to the orient express platform) and waited for us with welcoming smiles even though we delayed the train.
We recommend this journey for any train lover, adventure lover, or anyone wanting to spend a fantastic time with amazing people.

Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"orient express"
in 78 reviews
"victoria station"
in 92 reviews
"day trip"
in 62 reviews
"golden age of travel"
in 28 reviews
"kent countryside"
in 27 reviews
"steam train"
in 20 reviews
"glass of champagne"
in 39 reviews
"return journey"
in 33 reviews
"oysters"
in 40 reviews
"christmas lunch"
in 15 reviews
"train journey"
in 17 reviews
"train manager"
in 14 reviews
"smoked salmon and caviar"
in 7 reviews
"pullman carriages"
in 7 reviews
"le manoir"
in 6 reviews
"celebrate a special occasion"
in 6 reviews
"beautiful carriages"
in 7 reviews
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482 - 486 of 604 reviews

Reviewed 29 January 2014

Recently went on a trip with the Orient Express British Pullman, from London Victoria via Guildford/Croydon and back again to celebrate a special birthday. On arrival at Victoria, there was no-one to greet us and we had to stand on a very chilly platform waiting to go into the reception room. Although canapes and cocktails had been promised, there were no canapes and the cocktails had 'run out'. When eventually we were served (only one waiter trying to serve everybody) as a non-drinker, there was just carton orange juice on offer for me, very disappointing that they couldn't have had a non-alcoholic cocktail - or at least something more special!

We mistakenly had thought the train would be pulled by a steam engine, but that was our error. Several people said 'oh, is that the train?' as from the outside it certainly didn't have the ornate details and features expected. Once on board, yes, the carriages are very different from a normal train, but again, not the indulgent glamour and wow factor we'd been led to believe there would be. Perhaps the Venice Simplon Express is different from the British Pullman?

We mainly enjoyed the meal provided by Marcus Wareing, apparently his first time of doing this. A slightly strange choice of courses and the soup was served in glass jars more familiar to having yoghurt in when you buy them in France. The soup was topped with whipped cream and ginger, making you think you were eating a pudding before you managed to locate the luke warm pumpkin soup beneath. I would imagine it was served this way to make it easier to bring on board as everything is cooked away from the train.

The eel was not to my taste, and the main course of braised ox cheek (cow face in other words!) was accompanied by 'cauliflower pudding' which was just a small dish of plain cauliflower florets and .......... undercooked sprouts! The crab course was however delicious. I'm not a cheese eater, but my husband enjoyed it and the pudding was rhubarb on a cream base - again in those strange glass jars. Whilst the meal was acceptable, it certainly was not of Michelin starred standard and we couldn't help but compare it to our meals at Le Manoir aux Quat Saisons which were outstanding in every single way.

We were also surprised how often the train came to a halt, and we spent a very long time stationary in a siding. As the engine was off the heating also went off and everyone was putting their coats back on!

I think it must be a better experience to travel through the daytime so you can see the passing countryside (although Croydon may well be better viewed at nightime!)

Arriving back at Victoria, again, there was no-one to direct us as to where we needed to go as we'd arrived back at a different platform. A definite feeling of anticlimax as we made our way back to where our coach was waiting to take us back to the Ritz.

To sum up, although it was an experience and something we can say 'we have done' , it just didn't quite live up to our expectations and for the colossal price charged for the experience, we would probably recommend someone else to consider an alternative way to celebrate a special occasion.

1  Thank jelica39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

We travelled in the carriage named Perseus, the four of us seated in a very comfortable coupe. From the steward's greeting on the platform to his farewell at the end, the whole four-hour lunch trip was superlative. The service was impeccable - easily matching anything that I have experienced in many first class hotels and restaurants. The food was brilliant. In our case salmon roulade, followed by pumpkin soup, then steak or fish, then a plate of British cheeses, finishing up with a creamy dessert. Our glasses were topped up all the time - everything from champagne to the house wines - an excellent red and two exquisite whites. The staff were cheerful and eager to help. Anything we wanted was provided within moments. Not that we needed to ask for much, because our stewards (Bob, Matt and Co) had an uncanny knack of anticipating everything. All this in beautifully restored surroundings - comfortable seats, pristine mahogany panels, lavatories with mosaic floors, mood lighting and china, glass and cutlery superbly matched to the style of the train. A fantastic experience.

Thank mickchickuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014 via mobile

My other half and I were celebrating his birthday! From the welcome everything was excellent. The meal onboard was stunning and we couldn't have been better looked after. Highly recommended!

2  Thank Sarahnorthants82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 January 2014

My sister & I and our husband's went on the day trip from Victoria to Bath on Saturday 18/01/14 with our mum & dad who were celebrating their 55th wedding anniversary. What a special, unforgettable day we had!!! From the moment that the train lights came into view at Victoria station the unique and very special experience began... The staff were very welcoming, beautifully presented and charming. We were seated in the Minerva carriage - the history of the carriage and all the carriages on the train is captivating and the booklet supplied about the British Pullman carriages evoked so many thoughts of all that had come before us. The signature Bellini cocktail was delicious and our glasses were generously topped up throughout the morning. The journey to Bath was gentle, sitting in elegant armchairs as though in our own living room supplied with free flowing drinks - hot and cold and a wonderful menu across the whole day that was perfectly balanced and really couldn't be faulted. I could talk for hours about all the details of the day and how this experience made me feel but I'd hate to spoil the experience for anyone else. In short, this is an absolute MUST DO for everyone - so much so, we are now planning the Venice trip... Well done Venice Simplon Orient-Express you surpassed our expectations and gave my mother and father the perfect day... My dad will live on this experience for a very long time.

3  Thank Jacqueline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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