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“Awful experience, bad service, noisy and small”

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Clapham Guest House
Ranked #141 of 555 London B&B and Inns
Newcastle upon Tyne, United Kingdom
Level Contributor
97 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Awful experience, bad service, noisy and small”
Reviewed 25 March 2014

Arrived for pre-booked room and rang buzzer several times but no answer; also phones but no reply. Then tried the number for "sister" guesthouse listed on door and they said reception at the Clapham Guesthouse isn't usually manned (even at 3.30pm?!) but someone would let me in in 10 mins. 40 mins and several phonecalls later, someone finally came round to let me in. Bathroom was three flights of stairs away, small and dark, and there was barely enough room to move in the bedroom - not that that mattered, because I didn't sleep much with the main road right outside my window and people streaming past from the clubs/bars on the street until the early hours. Very unhappy.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank grintoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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308 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
manchester
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 March 2014

It looks rundown and shabby from the outside, blinds are stained and grubby, inside spotlessly clean, rooms very small, bathroom had a bad smell, and very dark with lights on , man on reception very nice but not manned all the time, we learn from experience, wouldn't use it again

Room Tip: Go somewhere else
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank paul8012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaphamGuestHouse, Customer Service at Clapham Guest House, responded to this review, 25 March 2014
Dear Paul8012,

Thank you for taking the time to write your review, all our guest reviews are important to us.
By perceiving customers impressions we have the chance to improve our services and the opportunity to improve our guests experience.

Our housekeeping team work hard to ensure all our rooms are ‘spotlessly clean’, and we are glad you noticed and appreciated it, however they are also keen to improve the potential points that may have been overseen, and this is why it is important for us to receive feedback such as yours, so we thank you once more for that.

Although our reception is not manned 24 hours, there is always someone available to help with guest needs, whether it is the receptionist, or by using our in-house telephone that connects to our sister guest house for 24 hour support.

Our aim is to give to our customers a pleasant stay in London, by offering them accommodation in a well connected area for an affordable price. And being located just a short 15 minute bus journey from the centre of London, and a short walk away from the close by bustling Clapham, we feel we are doing well in offering them this.

We are constantly improving guest services through training, and the only way we can do so is by receiving, reading and acting on reviews such as yours, so thanks again for your review and we hope to see you so, so we can show you the improvements we have been making.

Many Thanks

Sofia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
1 review
Reviewed 7 February 2014

Second Stay at Clapham. I will be back, cause It's good, clean and quiet. My choise every time. Nice area and close to bus and tube. Nice cleaningservice every day. Clapham guest house is a simple but not in a bad way!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miriam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaphamGuestHouse, Customer Service Team at Clapham Guest House, responded to this review, 10 February 2014
Dear Miriam H,

Thank you for taking the time to write this review of your stay with us, it is always a pleasure to have you over and we love to hear from satisfied customers.

Here at Clapham Guest House, we believe that simple can be great. By this, we mean that by providing excellent customer service, with our staff working hard to keep the environment clean and welcoming for the guests, our cut price rooms offer the perfect service for travellers and business folks alike.
We also try to always remind guests that Clapham Guest House is ideally located close to bus links to central and west London, as well as being just a short walk from either Northern Line underground service, or overground trains.

We thank you once again for your kind words and look forward to seeing you again in London.

All the best,
Paul
Customer Service Team
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Wimborne, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 January 2014

We booked to stay at the Clapham Guest House whilst in London for a wedding. We rang up the morning of the wedding to ask if we could leave our bags with reception as check-in was at the same time as the beginning of the wedding - we were immediately assured they would prepare our room early so we could check in and get ready there. Our room was large and very clean, the bed was big and comfortable. The bathroom was almost the same size as the room and the shower was huge. The staff were friendly and very helpful.
Given the price we paid for the night, we were very pleasantly surprised. We would definitely stay here again and recommend to friends.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeanWinchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaphamGuestHouse, Customer Service Team at Clapham Guest House, responded to this review, 15 January 2014
Dear Dean,

We’d like to thank you for showering us with compliments and wish to say that it was a pleasure having you over. As a small guest house, we value customer feedback more than anything and always hope to make a good impression.

Our staff will always try and sort out technicalities such as yourselves, whether it’s an early check-in, a late check-out or an extra pillow. We believe that communicating with our guests helps both parties achieve their ends and try our best to listen to what our clients have to say. The rooms themselves have a lot to offer for customer satisfaction, so we think that you’ve seen for yourself what our best traits are.

We once again thank you for this lovely review, and look forward to seeing you again on any other occasion.

Best regards,

Paul
Customer Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Onderdendam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 December 2013

Very clean and great help from staff and nice and quiet rooms.
We stayed at Clapham Guest House to see the Pogues at the Brixton Academy and see Laurence Fox in The Gielgud Theatre. Easy traveling through London with Bus stop in front of the house and Underground within 10 minutes walk.

Room Tip: Rooms are nice and quiet and very clean
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Marcel Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaphamGuestHouse, Customer Service at Clapham Guest House, responded to this review, 6 January 2014
Dear Marcel,
Thank you for taking the time to give us your thoughts on your stay at Clapham Guest House. We hope you enjoyed your stay and that the Pogues were worth the journey to London.
We always pride ourselves in our great location, for going out in the lively Clapham area or easy access to other great parts of London through the buses and tubes available. We look to provide a warm and stay-in-bed-friendly environment for those who like to enjoy the wonderful nightlife London has to offer, whilst also offering the same for our guests who like to enjoy London by day!
We hope that our efforts paid off and that you are happy enough to return to Clapham Guest House for your next visit in London. Until then, Happy New Years and all the best!
Best regards,
Paul
Customer Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 November 2013

I would recommend this guest house to anyone requiring a base from which to explore London. It is clean, functional and more modern that I expected.

Upon arrival no one appeared to be present at the front desk, but they were hiding behind a door and came promptly when I eventually realised I should knock on it. The person I checked in with was vey polite and helpful. There is also a phone on hand to call for assistance should there be no one present to book you in.

Noise levels were acceptable being on a main road, and though the walls were a little thin, the place was well heated and it was easy to do your own thing with little disturbance.

At only £55 per night this guest house provided great value despite the fact it is board only - with the exception of plentiful coffee, tea and biscuits in the room! Overall, I would use this establishment again, and may bring my wife in the future so we can venture daily into the city together :)

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rawse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaphamGuestHouse, Reception at Clapham Guest House, responded to this review, 2 December 2013
Dear Rawse,

We are very flattered with your extensive review of Clapham Guest House, and we are truly happy that you enjoyed your stay.
As a small guest house, each customers satisfaction is important, which is why we try and spoil you with an abundance of great service, welcoming staff and, why not, tea and coffee. While the small size of the guest house means we have a small number of staff dedicated, they are always more than happy to assist, as are the people working at our sister guest house, just a few minutes further down the road.
We will take your word and look forward to your return with your wife so you can share the joy of Clapham with your other half. Until then, all the best!

Best regards,
Paul
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2 reviews
Reviewed 16 November 2013 via mobile

Single room too hot and extremely noisy from the lorries that start going by at 5am. Paid extra for breakfast but after waiting 15mins at reception to find out where to go, there were no staff about and so had to leave.

On a positive note, rooms very clean and showers hot and powerful.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuliaWilko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaphamGuestHouse, Reception at Clapham Guest House, responded to this review, 22 November 2013
Dear JuliaWilko,

Thank you for giving us your thoughts on your stay at Clapham Guest House.

We are sorry to hear that you were inconvenienced by the heat and breakfast vouchers. With London's often unpredictable weather, it happens that it can be cold in the mornings, but warm up by the evening and we make sure the heating is on for the mornings to ensure our guests wake up in a comfortable temperature, however we suggest to our guests that they adjust the settings in their room and air out the rooms as much as possible if the room is too hot/cold for them.
We usually hope that the map printed on the breakfast voucher, as well as the ones available in the guest house main hall are useful for guests to find their way to the breakfast venue. If this did not happen, we apologize and will look to make it clearer for guests to get there when we are providing the vouchers.

We appreciate your feedback and hope that the clean and comfortable rooms, as well as our great prices will still persuade you to give us another chance to impress you on your next visit to London.

Best regards,
Paul
Customer Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clapham Guest House

Property: Clapham Guest House
Address: 685 Wandsworth Road | near Clapham Old Town, London SW8 3JE, England
Region: United Kingdom > England > London > Clapham / Battersea 
Hotel Style:
Ranked #141 of 555 B&Bs / Inns in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Clapham Guest House 3*
Number of rooms: 7
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