We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great location BUT”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Caswell Hotel London Victoria
Ranked #740 of 1,063 Hotels in London
Write a Review

344 reviews from our community

Traveller rating
    29
    87
    110
    50
    68
See reviews for
89
80
37
20
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Nottingham, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 October 2012

Myself and a friend stayed at the Caswell Hotel on the 27th October 2012. We were seeing the amazing musical WICKED! We arrived in London earlier than check in time and were allowed to leave our luggage in the reception. We were allowed back in and out whenever we wanted and were greeted with nothing but kindness and friendlyness from the staff. The room was basic but clean but for £75 a night for the two of us we were more than happy! Breakfast was simple but enough and again served by friendly staff. The hotel is located about a 10 minute walk away from Victoria Shopping Center, Bus Station and Victoria Train Station as well as about that distance from WICKED! Which suited us perfectly so we were close to the hotel after an amazing but long night at WICKED! The 24hour reception suited us perfectly for this. We will most definitely be going back to the Caswell whenever we were in London as we loved it so much we did not want to leave! Thank you to the staff for helping to make our trip as enjoyable and easy as possiable!

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Londonlover25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCaswell, Manager at Caswell Hotel London Victoria, responded to this review, 8 November 2012
Dear Londonlover25

Thank you for taking the time to share your recent experience with us. Your feedback is very important to me as it highlights where we need to make changes to give everyone a comfortable stay.

I am really happy that you enjoyed your stay with us and I am grateful for your recommendation. I am look forward to welcoming you back again next time you are in London.

Nimesh Patel
Manager
Email : manager@hotellondon.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 27 October 2012

Great budget room for one night, found it on laterooms.co.uk. The breakfast was basic but nice. The room was really clean with tea/coffee making facilities, a hairdryer and a TV. There were also extra blankets. Close to some great restaurants (I recommend the Mekong) and Victoria Station. The decor is a bit 80's but who cares.....
The only bad thing was the shared shower. It was the size of a cupboard, so had to leave my things outside in the hall. There was a block in the shower so it filled with water very quickly. I couldn't shower for more than 1 minute so impossible to wash my hair but for 1 night, it was manageable.....

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leannable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCaswell, Manager at Caswell Hotel London Victoria, responded to this review, 8 November 2012
Dear Leannable

Thank you for taking the time to share your recent experience with us. Your feedback is very important to me as it highlights where we need to make changes to give everyone a comfortable stay.

I am grateful that you enjoyed your stay with us. I have noted your comment on shower. I am sorry for this trouble. We have unblocked the drain now. We also have some en-suite rooms as well which is perfectly suitable for you. I am look forward to welcoming you back again next time you are in London.

Nimesh Patel
Manager
Email : manager@hotellondon.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
1 review
Reviewed 18 October 2012

I recently stayed in a single room with shared bathroom in Oct 2012. The hotel was clean and the staff for the most part were very friendly and helpful. There was construction on the Underground at a location I wanted to go to. The person at the desk was nice enough to not only look up which bus I should take, but he found out where I needed to catch it and get off. The one downside to the hotel was the breakfast. I didn't expect anything super fancy. However, all they served was tea or coffee, toast, and one type of cereal. It would have been nice if there was some meet and cheese or something else more filling. The hotel is in a great location. It is close to the Victoria Station and there are tons of restaurants around of all types of cuisine.

Room Tip: Make sure to specify if you can't or don't want to climb many stairs.
See more room tips
  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lensa22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCaswell, Manager at Caswell Hotel London Victoria, responded to this review, 23 October 2012
Dear Lensa22

Thank you for taking the time to share your recent experience with us. Your feedback is very important to me as it highlights where we need to make changes to give everyone a comfortable stay.

I have noted your comments about breakfast. We are reviewing our breakfast standards at the moment. We want to be able to offer a good breakfast whilst offering great value so your feedback is very timely.

I am really happy that you enjoyed your stay with us and I am grateful for your recommendation. I am look forward to welcoming you back again next time you are in London.

Nimesh Patel
Manager
Email : manager@hotellondon.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
125 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 11 October 2012 via mobile

We stayed 2 nights whilst working local . Very unfriendly staff , almost rude shouting at us because we entered the breakfast room 10 mins early !!!!! Breakfast is only tea and toast and the policy seems to be make you feel unwelcome so you go and eat elsewhere . We were down to stay longer but left and booked a Travelodge
I would also add as a Fire alarm engineer this hotel has a very old fire alarm system

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnbulpin_swansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCaswell, Manager at Caswell Hotel London Victoria, responded to this review, 23 October 2012
Dear johnbulpin_swansea,

Thank you for taking the time to post your recent experience on tripadvisor. Your feedback is very important to me as it highlights where we need to make changes to give everyone a comfortable stay.

I am sorry to learn that you are not happy with your stay. Also I would like to apologise for this incident. I have used your comment regarding going for breakfast early in our last team meeting and how we could have handled this better. I am confident that this sort of issue will not happen again.
You are very correct in that we have an old Fire Alarm. It continues to work very well. We will test it weekly ourselves on top of the routine testing by an engineer.

Once again thank you for your feedback. I am sorry that on this occasion we did not meet your expectations. I hope that you will treat this as a once off and not what you can expect from the Caswell Hotel.

Nimesh Patel
Manager
Email : manager@hotellondon.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kentisbury, United Kingdom
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 October 2012

The hotel was very clean . The room was clean bedding was fresh .but the on suite was dirty and the shower curtian smelt as had not been washed for a long time. The carpet was v old did not have the breakfast as had a earlŷ start in the morning

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCaswell, Manager at Caswell Hotel London Victoria, responded to this review, 20 October 2012
Dear Mark D

Thank you for taking the time to share your recent experience with us. Your feedback is very important to me as it highlights where we need to make changes to give everyone a comfortable stay.

I do apologise for that en-suite room shower curtain was dirty. I have addressed this issue and we have revised our checking process to ensure that this is not missed again.

I hope that you will consider us again next time you are in London.

Nimesh Patel
Manager
Email : manager@hotellondon.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotherham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 October 2012

Just returned from a 3 night stay will be booking again.If you have read the negative reviews don't be put off,First of all I suppose you were looking for a budget hotel then you can't go far wrong.All the hotels in the area look the same size from the outside so I imagine all the rooms are the same size inside.The rooms are basic but clean with pure white towels in the shower (we had an ensuite room)only £85 per night.nothing negative to say really but if elegant decor is your thing book the Hilton.All in all a good place to stay with friendly helpful staff.Close to all amenities but very quiet at night due to being a one way street.

Room Tip: Go for ensuite if available small but useable shower cubicle.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCaswell, Manager at Caswell Hotel London Victoria, responded to this review, 11 October 2012
Dear Paul D,
Thank you for taking the time to share your recent experience with us. Your feedback is very important to me as it highlights where we need to make changes to give everyone a comfortable stay.

I am really happy that you enjoyed your stay with us and I am grateful for your recommendation. I am look forward to welcoming you back again next time you are in London.

Nimesh Patel
Manager
Email : manager@hotellondon.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Pimlico
Stanley House
Stanley House
#699 of 1,063 in London
3.0 of 5 bubbles 1,141 reviews
Pimlico
Victor Hotel London Victoria
Victor Hotel London Victoria
#552 of 1,063 in London
3.5 of 5 bubbles 420 reviews
Pimlico
Enrico Hotel
Enrico Hotel
#926 of 1,063 in London
3.0 of 5 bubbles 528 reviews
Show Prices
Show Prices
Show Prices
Pimlico
Vegas Hotel
Vegas Hotel
#869 of 1,063 in London
3.0 of 5 bubbles 40 reviews
Pimlico
The Dover Hotel
The Dover Hotel
#631 of 1,063 in London
3.5 of 5 bubbles 502 reviews
Pimlico
The Melita
The Melita
#608 of 1,063 in London
3.5 of 5 bubbles 280 reviews
Show Prices
Show Prices
Show Prices

Been to Caswell Hotel London Victoria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Caswell Hotel London Victoria

Property: Caswell Hotel London Victoria
Address: 25 Gloucester Street, London SW1V 2DB, England
Region: United Kingdom > England > London > Pimlico
Amenities:
Free Breakfast Restaurant Room Service
Hotel Style:
Ranked #740 of 1,063 Hotels in London
Price Range (Based on Average Rates): ££££
Hotel Class:2 star — Caswell Hotel London Victoria 2*
Number of rooms: 19
Official Description (provided by the hotel):
Value budget Central London stays for cost-conscious travellers at this 19 rooms London Bed & Breakfast hotel with a range of affordable, functional rooms easy on your pocket just a 6 minutes from Victoria station and a short walk from Buckingham Palace. Ideal for families and groups of friends-Basic or Ensuite triple and quad rooms! Elementary comforts, friendly helpful service and well connected to the whole of the capital, with fast direct train links to/from Gatwick airport a short stroll away.Nearest tube station is Victoria (Circle, District, Victoria lines plus regional / national rail links including Gatwick Express, and national / international coach services), 5 minutes from the hotel. Choose from simple, affordable basic rooms with shared bathroom / WC in the hall or en suite options, all equipped with LCD TV and hairdryer. Wi Fi internet is also provided free of charge at Reception area.Local shops, cafes, pubs and eateries are a short stroll from your London base, and it's just 10 minutes on foot to Hyde Park and Marble Arch. The Houses of Parliament, the imposing Whitehall and the historic Westminster Abbey are a 15 minute stroll. By tube just 10 minutes to Earl's Court, fashionable South Kensington (for the Natural History / Victoria & Albert museums), Notting Hill and Portobello Road market, plus the vibrant West End, Piccadilly Circus and Covent Garden. The Tower of London, Tower Bridge and The City are also an easy 15 minute tube journey. Affordable, enjoyable location for your London trip. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo, TripOnline SA, HotelsClick, getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Caswell Hotel London Victoria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing