This place looks nothing like in the pictures on its site. No towels in our room and when we requested them we still didn't receive them, we had to air dry! A gap under the door ranging from an inch to 2 inches, light coming in all around the door seal too. Booked a double room but were given a room with 2 single beds and when confronted staff they said "oh...push them together". No T.V in our room, no wardrobes etc. only a dusty cupboard under the sink. The sink would retain water long after you used it. The curtain didn't cover the window fully. Room was very cold. Floorboards are very noisy and dirty! Excessive noise coming in from the street at all times. No carpet on the upper stairs outside, only dirty old floorboards. You have to share showerooms and toilets with other residents. The shower head in one of the showers wouldn't stay up in its bracket, also the mirror was broken in this room. Another shower, the water wouldn't drain out of the tray and when you turned on the tap in the sink, water would come back up the pipe into this shower tray also, the toilet wouldn't flush unless you turn on the tap.