I called the hotel over 24 hours (but less than 48 hours) from when I was supposed to arrive because a last-minute emergency meant I had to cancel my trip. I explained the cause of the emergency, but they insisted on charging me the first night's fee anyway, because I was calling less than 48 hours before the reservation was set to begin.
I understand this is their right as it's within the policy, but a hotel that does not take their guest's circumstances to heart, particularly in the case of an emergency, does not scream hospitality to me. I travel extensively, and this is the first time this has happened. I would not recommend the management.
- Official Description (provided by the hotel):
- The Comfort Inn Hyde Park is newly renovated in March 2011. This hotel offers an excellent tourist location base to explore London. The Comfort Hotel Hyde Park is located just stones away from the famous Hyde Park and it's museums with only a minute to the park. Walking distance of 10 minutes to Marble Arch, Oxford Street and a short 10 minute commute to Westfield's Shopping Centre. The hotel location is perfect for sightseeing, shopping, dining, business and entertainment which is the heart of London. Walking distance to connect on to the Central Circle District, Hammersmith and city and the Bakerloo Lines. Free Continental breakfast available seven days a week. The reception office is open 24 hours. ... more less
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- Also Known As:
- Comfort Inn Hyde Park Hotel London
- Park Hotel London