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“Very good option and very good price!” 5 of 5 bubbles
Review of Premier Inn London Putney Bridge Hotel

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Premier Inn London Putney Bridge Hotel
Ranked #276 of 1,089 Hotels in London
Certificate of Excellence
Santillana del Mar, Spain
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Very good option and very good price!”
5 of 5 bubbles Reviewed 28 January 2012

We decided to stay in Premier Inn Hotel for spending some days in London, because in general the relationship quality-price of these hotels are good and we didnt want bad surprises. This time, we decided to be in this hotel because it was very closed to the tube station, and it would make easier visiting to the city. The hotel is very good communicated, at 30-35 minutes by tube of Westminster and centre of the city and with small supermarkets around it where you can buy basic things. Bedroom was very fine and spacious, cleaness was fine, but the only negative point was that the wooden windows in our bedroom were old, and cold went into our bedroom very easy! Staff of the hotel was very friendly and helpful, even we needed to print some copies of documents, and they helped us without any problem.
I strongly recommend this hotel if you are planning to visit London!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ana319796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob_Kinsman, General Manager at Premier Inn London Putney Bridge Hotel, responded to this review, 16 March 2012
Dear Ana

Thank you for your excellent review and I am happy you had a great trip to London. I have since had the windows replaced in the majority of the rooms, so hopefully this will adress the only negative point you raised. The team are always more than happy to assist our guests and I am pleased that you found them to helpful during your stay.
Thanks once again and I hope you come back and see us soon at London Putney Bridge Premier Inn.

Rob Kinsman
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1,794 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (303)
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English first
Caernarfon, United Kingdom
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 28 January 2012

I used to stay at City Hall or try and find a hotel closer to the city. Not from now on, within 300 yds of Putney Bridge underground station, and great staff - nothing was too much bother. Quiet, clean,n really helpfull staff (attentive and always willing to help ) - OK, she may not be an architectural gem, but once inside, she ticks all the boxes for me. One slight problem, you may have tp move around tne room to see where you have then best wi-fi connection, but overall -very good.

Room Tip: Give this one a go, ok it's not bang centre of London!!!!!! But she is clean, the staff were dri...
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  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alwynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob_Kinsman, General Manager at Premier Inn London Putney Bridge Hotel, responded to this review, 16 March 2012
Dear Alwynne
Thank you for your review and great tips. I am proud of the comment you make about the staff, as we work hard to really look after all our guests. Although I cannot change the appearance of the building (I have asked though), I have addressed the Wi-fi issues we had at the building and replaced the access points with new equipment to hopefully cope with the growing demands of our guests.
I hope you come back to visit us after our refurbishment and see our fantastic new rooms from the end of May 2012.
Rob Kinsman
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Fremantle, Australia
2 reviews
3 of 5 bubbles Reviewed 25 January 2012

Very friendly helpful staff in fact better than some top hotels. This a budget hotel which is comfortable as well , would stay again. Premier Inns in UK are all the same so you know what you are in for. The breakfast when included is good.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rachel t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob_Kinsman, General Manager at Premier Inn London Putney Bridge Hotel, responded to this review, 16 March 2012
Hi Rachel

Thanks for your review and I am pleased to see your comments on the team. I do however see your average ratings for the room and I am confident that when our refurbishment programme finishes at the end of May 2012, you will be scoring us 5 for all areas. I hope you enjoyed your time in London and hope to see you back at Putney Bridge Premier Inn soon.

Rob Kinsman
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Wetherby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 January 2012

Chosen for location and price, this hotel lived up to Premier's promise and pleasantly surprised us. Staff welcoming and friendly, room clean and breakfast and dinner extremely good value.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank easyoutdoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob_Kinsman, General Manager at Premier Inn London Putney Bridge Hotel, responded to this review, 16 March 2012
Thank you for your review and I hope you had a great time in London. We work hard to provide great service and value to all our guests, so it is fantastic to hear positive comments.
We hope to see you again soon at London Putney Bridge Premier Inn.
Rob Kinsman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 January 2012

Highly recommend and very happy with stay, am looking forwards to staying again.

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MA08EEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob_Kinsman, General Manager at Premier Inn London Putney Bridge Hotel, responded to this review, 16 March 2012
Dear MA88EEE]

Thank you very much for your 5 star review.
I am glad to hear you had a great stay and hope you come back to visit us again soon.

Rob Kinsman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kinsale, Ireland
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 bubbles Reviewed 6 January 2012

On entering this hotel you are told immediately that you will receive your money back if you do not get a good nights sleep - that alone should have been a warning to us. We booked this hotel for a short break before Christmas as we have friends living in the area. We saved long and hard for our stay and the hotel was certainly not cheap. We booked a room for 3 and we were given a 'underground' room that was so dark because ongoing works were being carried out and our windows were covered by meshing and scaffolding. We were staying 3 nights so we agreed that as long as we were comfortable we would not mind the darkness - we didn't plan on staying in during the day anyway. That night we were woken by the air conditioning/heating system making a whistling/whirring noise continuously. When we tried to turn it off - it would automatically restart again after a while. So we had a very bad night of sleep. On reporting this to reception they credited us the night and said they would fix it. When we returned that night the room was incredibly warm and when we tried to turn down the fan it wouldn't work so on contacting reception we were moved to a room on the 1st floor. It was much brighter and we were delighted. There was a mattress on the floor which was counted as a 'third' bed. It was of poor quality and my daughter said it was like sleeping on the floor itself. But, once again, we just wanted to get on with our break away and so we settled down for the night - alas - at 3am the fan in this room started the same noise and kept us all awake until 6am when I rang reception to be told that 'this noise does happen in some of the rooms and I would need to speak to the Manager when she arrived in the morning'. Again we were credited for the room. By 7am we were out walkiing the streets of Putney instead of having a sleep. We stayed out until 9am when we were collected from the hotel by our friends and taken out for the rest of the day. We were all tired and irritable and it totally ruined what should have been a wonderful weekend break in London.

Our opinion is that crediting a person for a restless night is simply not good enough. We would gladly forego any renumeration in exchange for a night of sleep. The hotel is under the impression that money refunded is solving the problem - well it isn't the correct way to go about things. We received absolutely no satisfaction when we wrote to the Manager other than to say sorry. NOT GOOD ENOUGH!! We should have been upgraded to a better room and the hotel should have looked into the problem more thoroughly.

I would certainly not recommend this hotel to anyone of my friends/family. We stay at approx 10 hotels during our travels each year and this was the worst ever.

Room Tip: Don't stay here
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  • Stayed December 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Bettytrollop12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn London Putney Bridge Hotel, responded to this review, 10 January 2012
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated with the Management Team. Thank you once again for your review.
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London
Level Contributor
4 reviews
4 hotel reviews
3 of 5 bubbles Reviewed 4 January 2012

I've stayed in many Premier Inns and generally admire their simplicity. They are typically decorated to similar standards throughout the country, nicely furnished and you don't feel you are paying for needless extras. However, our experience of the Putney Bridge Premier Inn was very disappointing. The room smelt strongly of cigarette smoke when we arrived and the flat roof directly outside the bedroom window was covered in cigarette ends and a pair of ladies pants. The advertised 'twin' room consisted of a double bed, plus very small sofa bed, for which there wasn't really enough room. We did complain to the duty staff, who were apologetic and we received a refund for one out of three nights, but the pants were not removed and no explanation for the smell given. The location of the hotel is great and the other reviews for it have been good so it's likely our experience was an exception to the rule, but I'd still expect better.

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ACR01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob_Kinsman, General Manager at Premier Inn London Putney Bridge Hotel, responded to this review, 16 March 2012
Dear ACR

Thank you for your review and comments, although I am sadden to see that you did not have a great stay with us. We are currently going through a refurbishment programme to convert our old rooms to the best 5000 in the Premier Inn. These works are due to finish by the end of May, so I hope the issues you raised will be resolved by then and yes, I will get those pants removed. I hope this does not put you off using our hotel again and I look forward to you coming back to see our fantastic new rooms after May 2012.

Rob Kinsman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Putney Bridge Hotel

Property: Premier Inn London Putney Bridge Hotel
Address: 3 Putney Bridge Approach, London SW6 3JD, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
#51 Best Value Hotel in London
#106 Family Hotel in London
#186 Romantic Hotel in London
#215 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Putney Bridge Hotel 3*
Number of rooms: 179
Official Description (provided by the hotel):
Recently refurbished ... more   less 
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Also Known As:
Premier Inn London Putney Bridge Hotel London
London Premier Inn

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