I was on business travel.
The computer system was down and the staff and managers could not help customers with finding rooms very efficiently.
I arrived at 10pm with a reservation and was not given a room until midnight.
Problem was that other people were being given rooms while many other customers waited.
Very unprofessional. Inexperienced young staff people were flustered and frightened.
Management finally did something nice for people that had been waiting for hours- offering a free beverage.
It makes no sense what happened and why some people were directly given rooms and others had to wait.
At one point in time- after all the other people had been given rooms- I was left standing alone in the lobby. No company staff stayed in the lobby. They all hid in the office.
- Official Description (provided by the hotel):
- Minutes from the historic Tower of London, the riverside Design Museum and arty Bermondsey Street. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Premier Inn, Booking.com, TripOnline SA and HotelsClick so you can book your Premier Inn London Tower Bridge Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn London Tower Bridge Hotel London
- London Premier Inn