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Apollo Hotel - Bayswater
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Reviews (899)
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187 - 192 of 899 reviews
Reviewed 27 October 2013

We made the mistake of paying in advance for several days in this very poor excuse for a hotel. This dump did not even provide soap other than tiny unwrapped bars handed over the counter at reception. Of course there was no hair dryer - there was no shampoo. There was only one towel in the room unless we requested a second. The sheets were not changed until we asked. The room door did not have a deadbolt lock. Cracked tiles, dust balls, a window with a sill 5 feet above the floor (i.e. no view).

Continental breakfast was the same collection of second rate buns and croissants and something like corn flakes everyday.

This is either the worst hotel my wife and I have ever stayed in or perhaps more accurately a youth hostel.

I blame Air Canada for booking us in this excuse for a hotel. It will never happen again.

  • Stayed: September 2013, travelled as a couple
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3  Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

Having booked and paid for a twin room in Bayswater at the Apollo, we were shocked and dismayed to be told on arrival that there was no room!! We were given a printed page of directions to another Hotel near S Kensington! No explanation given, no offer of help to pay the GBP10 taxi fare to get to the next hotel, just an apology and a request to leave!!! Judging by the speedy production of the directions I guess this change of location must happen regularly. We never saw the rooms at Apollo- the alternative was clean and adequate BUT, it was not in Bayswater where we had chosen to stay!! Friends are located nearby and that`s why we chose Bayswater and the Apollo. To arrive and be told to move 3 miles away is totally unacceptable. Other families and small groups were also having the same trouble and expensive re-location. This was all booked through `The Olotels team`- which in my opinion should be regarded as the O no lotels as they have ON0location consideration for their guests and an Offyougolo attitude to the difficult situation guests find themselves in when they sell rooms that are not available! Avoid this group at all costs- provided by trivago

Room Tip: Go to a different hotel
  • Stayed: September 2013, travelled with family
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2  Thank Geoffrey O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

After reading all the reviews I really thought I had made a big mistake. On arrival, the receptionist was one of the friendliest people I have met. We went to our rooms and they weren't The Ritz, but (come on) we hadn't paid Ritz prices! The beds were clean, the bathroom spotless and the towels were fine. We had enough hot water (we were a group of 9 with 3 rooms) and we didn't intend to go all the way to London to spend all our time in a hotel room! The breakfast was plentiful, you really could eat as much as you liked- the coffee, especially, was good. I wouldn't hesitate to use it again for a budget break.

  • Stayed: September 2013, travelled with friends
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3  Thank Sue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

We stayed in the Apollo Hotel in London (Bayswater) from the 16.08.2013 – 22.08.2013 (6 nights).
We arrived in the morning at 10am and had to wait till 15am although the travel agency said check in is at 11am. A nuisance thing. Our room was care-lesly furnished but very clean. We had no hair dryer although the hotel promised one. The breakfast was ok, croissants and milk rolls with salty butter and marmalade in addition with water and orange juice. The London city was quickly reached. The service cleaned the room every day, we got fresh towels and new sheets. Also positive were the elevator and the balcony we had. Negative things at this hotel were the very high price for the Wifi and the employees which were not interested in our questions and problems. The manager of the hotel was very committed to ensure the comfort and welfare for us. This was very nice.
All in all the Apollo Hotel is ok. We would recommend the hotel for students with low claims – P.S should it burn in this hotel you are in good hands ;)

  • Stayed: August 2013, travelled with friends
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Thank mine c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

As we were only staying for one night, we weren't overly fussed as to the quality of the hotel. All we needed was somewhere to sleep and have a shower, and in fairness it did provide that, but nothing else. The receptionist was hardly ever there and when we waited at the desk, we waited for nearly 5 minutes before being served each time. No bell meant we couldn't get his attention as he often wasn't anywhere near the desk. Although he was friendly and reasonably polite, it did feel as though we were taking up his valuable time. The room was not impressive by any means. All that was good was that it had an (only just) clean bed and a working shower. The TV didn't work and we had to move the kettle for it to be plugged in to work. The cupboards and wardrobe were in a poor condition, with the veneer peeling away in several areas. The windows did little to keep the outside noise to a minimum, and struggled to shut properly. There was mould and mildew in the bathroom, and the skirtingboards were peeling away, and the bathroom door was being propped open by a chair as it shut itself without it. Breakfast was quite poor, only having cornflakes or a croissant for choice. No toast or anything cooked. Although the eating area was acceptable (despite being in the basement), the person managing the area was far from friendly. No greeting when we walked in, and when I accidentally nudged him trying to get past, I apologised and got a cold stare of disgust and annoyance back. Hardly hospitable. Overall, we were not impressed with the service and experience in general, but it was (just) acceptable for our needs. We certainly would not consider returning however.

  • Stayed: August 2013, travelled as a couple
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1  Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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