We decided to give Grange yet another opportunity to impress us. Unfortunately they failed miserably yet again. The room was much smaller than we have hoped for we couldnt open the wardrobe door properly due to its closeness to the bedside table. We were there for 3 days and there was no where to put our jumpers, t-shirts etc. The paintwork in the room needed touching up. The TV control didnt work, the box on the wall which contained the tea and coffee was not suitable for making tea and coffee on as the cup kept sliding off and then there was the fact that everything was on a slope. So much so that when you walked into the bathroom it felt like you were at sea, The bed was on an angle to, which meant I had to fight to stop myself drifting to the middle of the bed and as a consequent I left the hotel with back ache. On day 2 we arrived back at the room at about 4pm to find that the room hadnt been serviced. The duty manager said this was because we didnt request it to be done earlier?????? The reception girls, although smiley were ineffective when dealing with our complaint about the room and the duty manager also seemed to lack any power at all to resolve our problems. Sorry Grange we have given you several opportunities to raise your game but you havent. Dont stay here....p.s. the wine they offer is the type you can buy for £4.00 in a supermarket but they charge you £17.00 per bottle.
- Official Description (provided by the hotel):
- Traditional Hotel housed within an Edwardian-style building dating from 1800. ... more less
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- Also Known As:
- Grange White Hall London
- Hotel Grange White Hall