After searching endlessly for months for a hotel for a special trip to London with my partner we chose this place as lots of reviews were positive and the location was great.
On arrival I was welcomed at the front desk by a friendly lady. We paid (as we had booked with booking.com) and went to our room. I was excited to see it but that excitement was soon extinguished when we opened the door and immediately welcomed by the bed. Right there. Then couldn't open the door for the bathroom completely as the toilet was there behind it. After observing the size of the room we noticed the giant mess of a hole they'd made when trying to put up a painting. Then I couldn't help but notice the pubic hair taking residence on our bed...(not ours I need to add) these all sound like petty small things but when you have paid more than 100 for a night for a '4 star luxury' hotel these amount to big problems. It was just the general feel of the room - like a prison cell and a bit tatty if I'm honest.
So we went to speak to the lady at reception. Very apologetic and showed my partner two other rooms. If we hadn't already paid I was ready to leave. However, he chose a room slightly bigger than ours so it was ok. On arrival there the immediate realisation was the noise of the floor. Poor people below us!! (And soon to discover poor us from the people above!!)
Feeling happier I settle on the bed to look to my left and see what appeared to be blood smeared on the curtains... My partner insists it's not but it certainly seemed it. Apart from that everything seemed to be in order. Until bed time. We peel back the covers to find something disturbing. Brown marks on the duvet right where our heads would be... Then some black on the pillows like mascara.
We didn't go to reception because it was late and we were tired so just turned the duvet round and hoped it didn't touch us.
Another little thing is that when we came back after a day out they had cleaned the rooms etc all very good... But as a show of carelessness and probably a rush our towels were left in the bath. Again, a small thing but hardly the service we had expected.
So... If you want to stay in a hotel with lovely staff and good location come here. But if you want to sleep In a clean and safe (oh yes, our door didn't lock) place look elsewhere. And don't book through a third party! Enjoy your stay!
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- Also Known As:
- Grand Royale London Hyde Park Hotel London
- Shaftesbury London Hyde Park