We stayed for one night in a very uncomfortable bed. We asked in the evening if we could remain in our room and pay the extra, as we wanted to prepare for the theatre in the evening, returning home after the show.
We were told it should not be a problem," ask in the morning"
We did and the receptionist said " not possible and all rooms are booked" fed up now we returned to our room, packed and returned our key cards.
The receptionist had changed when we returned and a young lady sounding American was behind the desk. I thought I'd try again and the reply was "not a problem". We had a room 3 rooms away from our previous room until 6 pm.
The other receptionist just could not be bothered and I found this via many staff of whom struggled with English
- Official Description (provided by the hotel):
- A unique and lively hotel with unparalleled facilities and direct London Underground link with Heathrow Airport. The Royal National offers a variety of drinking and dining options including a pizzeria, carvery, pub, bar and a coffee shop. ... more less
- Reservation Options:
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- Also Known As:
- Royal National London
- Hotel Royal National
- Hotel National Royal
- National Hotel London