Anyone who gave this hotel a good rating clearly must work for the hotel, if you can even call it a hotel. What it is in reality is a youth hostel and a terrible one at that. Buses pull up all day and night unloading its next load of kids who will further trash the property. The staff is rude and doesn't care in any way to please you. Customer service is non existent, they simply do not care. The rooms are dingy, the entire hotel is in need of painting and cleaning. They claim to have wi-fi, but it never worked the entire time we were there (5 nights). The free breakfast wasn't fit for human consumption, so our entire group of 43 people had to either go to Pret a Manger or Starbucks to pay additional $$ for breakfast. Believe me, it was money well spent. There's a man who works the lobby that treats guests like we were his prisoners, which we basically were. The noise level outside the windows was unbelievably loud. There is a bar and restaurant that faces one of the sides of the hotel and you hear screaming and bottles being thrown all night long. The only plus I can give it is the location as it's in Russell Square and by a tube station. I had a lovely maid who was very nice and should work at another hotel IMO and not that one. Other than that, it's horrific. There's not one person in our group who would ever consider staying there again. so what does that tell you? Thank God we went on to Paris and stayed in a lovely hotel next. It somewhat made me forget about that horrible hotel.
- Official Description (provided by the hotel):
- A unique and lively hotel with unparalleled facilities and direct London Underground link with Heathrow Airport. The Royal National offers a variety of drinking and dining options including a pizzeria, carvery, pub, bar and a coffee shop. ... more less
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- Also Known As:
- Royal National London
- Hotel Royal National
- Hotel National Royal
- National Hotel London