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“Squalid and Bug Infested”

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Royal National Hotel
Ranked #872 of 1,067 Hotels in London
Charleston, South Carolina
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Squalid and Bug Infested”
Reviewed 22 July 2014

I booked in for a single night but decided against sleeping here after inspecting the bed. The linen was infested with insects and covered with what appeared to be human hair and toenail clippings. Staff refused to refund my money, as, in their view, too much time had elapsed between my arrival and declaration that the room was unfit for habitation. That time was spent at a conference at the British Library, which was indeed my reason for booking the room. Does management seriously expect business travelers to carefully check the bed linens immediately upon arrival? I suppose it is my fault for allowing a misleading webpage to convince me this hotel served business travelers, or, indeed, adults of any description. It serves bus loads of teenagers, and, perhaps provides accommodation that they deem suitable. That said, I cannot recommend this establishment to anyone who lays any stock in comfort, hygiene, or the relative absence of noise.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
4 Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (719)
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English first
Sheffield, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 July 2014

Stayed here Sat- Sun with a friend and our mums as they had been here a few years earlier.
The one night we stayed we had to keep the window open due to the hot weather, we were facing the square and there was constant noise from the bar and the smoke from the cigarettes were filling our room. The next morning we woke up with horsey throats!
Once we were ready we were told to wait to be seated for breakfast as the power had done (no coffee, tea juices available)
When the power came on again we found a seat and grabbed a plate for breakfast.... what was served was NOT edible. The bacon was vile and the toast was on the in the toaster for a split second. We had no drinks due to the power cut (2nd one 5 mins into sitting down) My mum later that day felt ill due to the bacon. The cereal choice was rubbish, no croissants or yogurts for fruit. Poor selection and very disappointing, judging from the previous comments may people have complained about the same thing.

I hope they read these reviews and make a difference as it can be so much better.

Room Tip: Pay extra and go elsewhere
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank sazgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 July 2014

Anyone who gave this hotel a good rating clearly must work for the hotel, if you can even call it a hotel. What it is in reality is a youth hostel and a terrible one at that. Buses pull up all day and night unloading its next load of kids who will further trash the property. The staff is rude and doesn't care in any way to please you. Customer service is non existent, they simply do not care. The rooms are dingy, the entire hotel is in need of painting and cleaning. They claim to have wi-fi, but it never worked the entire time we were there (5 nights). The free breakfast wasn't fit for human consumption, so our entire group of 43 people had to either go to Pret a Manger or Starbucks to pay additional $$ for breakfast. Believe me, it was money well spent. There's a man who works the lobby that treats guests like we were his prisoners, which we basically were. The noise level outside the windows was unbelievably loud. There is a bar and restaurant that faces one of the sides of the hotel and you hear screaming and bottles being thrown all night long. The only plus I can give it is the location as it's in Russell Square and by a tube station. I had a lovely maid who was very nice and should work at another hotel IMO and not that one. Other than that, it's horrific. There's not one person in our group who would ever consider staying there again. so what does that tell you? Thank God we went on to Paris and stayed in a lovely hotel next. It somewhat made me forget about that horrible hotel.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
3 Thank Cindy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

Me and my family was here in July 2014.
The reason i choose this hotell, was the location, right beside Russel Square underground.

Dont expect any luxury at all!
Many bus company's uses this hotell, and the only language you will hear is spanish or asian.
There where NO internett at the room, the only place having that, was in the lobby bar, who again was overcrowded. People where sitting on the floor. The hotell selfe didnt have, it was the Cloud internett that you find all over London.

The breakfast wasnt better, the only thing they where serving was egg and bacon, and some cornflakes. I think there must have been nearly 200 people at once eating there, at any time. We had trouble to get table to eat, and they also suddenly run out of coffie on both machine's, and they didnt make more.

The room was old, the bed and pillow was hard. The toilet was ok, but still old and tired. The sealing had black dots, I dont know if that was fongus or what it was, but the whole sealing was coverd with it.
The TV on the room didnt work. There where also NO air condition at all in the room, the window was open all day, But at night it was nearly impossible to sleep in the heat. You could easly hear noice and banging from doors in the hallway.

So paying nearly 700$ for 3 nights I would expect MUCH more! And I can say that next time I go to London, I will find my selfe another hotell!

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank NorwayArne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wollongong, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2014

I booked 2 nights here for quick stop over before paris. I would say i am glad is was only 2 nights. The hotel is very large and very busy. Check in took a while and the staff are very unhelpful and rude. Rooms are old but clean and decent size. Not very comfy to stay in but its a cheap hotel. There is no safe in your room to lock up passports as well as no wifi in rooms or hotel. Breakfast was ok. very large room and was hard to find a seat at times. The location is average with Russell square tube is just around the corner.
I would defiantly not recommend this hotel as there are better hotels you can stay in for same price.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Luke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bahar ic-Caghaq, Malta
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 July 2014

The hotel needs some renovation but it is clean and very central in London.......zone 1 of the tube service....what's more is that it is very affordable given it is in London!! Breakfast is not so good.

Room Tip: Top floor rooms facing university are better
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  • Stayed November 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, United Kingdom
Level Contributor
6 reviews
Reviewed 18 July 2014

Okay so a review about the Royal National Hotel.
It is one tube away from kings cross pancreas station or about 15 Minute walk, you are best off getting the tube. It is 2.90 for a single or 8.90 for a all day pass that allows you to use the busses as well as tube which is very good if you want to explore.
The hotel was nice, very standard it was also very busy and on our second day we had to Que for breakfast for about 5-10 minutes.
On our first night the electric had went off in our room for 30 minutes, and when asked for an upgrade we were told we are in the best room.
The breakfasts are nice but it can be hard to find a table they serve breakfast from 7-10, drinks are expensive £4.00 for a Malibu and lemonade, £4.90 for a bulmers, (you can go to Tesco round the corner and get alcohol cheaper).
The hotel is a ten minute walk from oxford street, and one minute walk to Holborn underground where you can get the tube to anywhere which is handy.
The hotel was clean and tidy, you can leave your cases/bags before check in at 2.00 in a safe room and you can also leave them on the day you leave for 50 pence per bag.

Room Tip: We asked for a high floor in north tower, no noise at all. Although rooms can be warm as the windows...
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank bdeans D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal National Hotel

Property: Royal National Hotel
Address: 38-51 Bedford Way, London WC1H 0DG, England
Region: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #872 of 1,067 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Royal National Hotel 3*
Number of rooms: 1630
Official Description (provided by the hotel):
A unique and lively hotel with unparalleled facilities and direct London Underground link with Heathrow Airport. The Royal National offers a variety of drinking and dining options including a pizzeria, carvery, pub, bar and a coffee shop. ... more   less 
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Also Known As:
Royal National London
Hotel Royal National
Hotel National Royal
National Hotel London

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