I booked in for a single night but decided against sleeping here after inspecting the bed. The linen was infested with insects and covered with what appeared to be human hair and toenail clippings. Staff refused to refund my money, as, in their view, too much time had elapsed between my arrival and declaration that the room was unfit for habitation. That time was spent at a conference at the British Library, which was indeed my reason for booking the room. Does management seriously expect business travelers to carefully check the bed linens immediately upon arrival? I suppose it is my fault for allowing a misleading webpage to convince me this hotel served business travelers, or, indeed, adults of any description. It serves bus loads of teenagers, and, perhaps provides accommodation that they deem suitable. That said, I cannot recommend this establishment to anyone who lays any stock in comfort, hygiene, or the relative absence of noise.
- Official Description (provided by the hotel):
- A unique and lively hotel with unparalleled facilities and direct London Underground link with Heathrow Airport. The Royal National offers a variety of drinking and dining options including a pizzeria, carvery, pub, bar and a coffee shop. ... more less
- Reservation Options:
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- Also Known As:
- Royal National London
- Hotel Royal National
- Hotel National Royal
- National Hotel London