Stayed in the hotel for 4 nights. When i was leaving i was told that there's an IT meltdown so they can't raise my final invoice. When i reached my destination i was sent the final invoice which to my horror was incorrect - they had incorrectly applied some restaurant charges which i never used. I immediately responded asking them to correct it. I heard nothing back so i sent a reminder. Been 10 days since back and still haven't heard anything back. What reputed 4 star hotel that too in central london does that ? Extremely disappointed with the customer service. Never going to use them again
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Priceline, TripOnline SA, Agoda, Traveltool, S.L.U., getaroom.com, HotelsClick, Evoline ltd, Cancelon and HotelQuickly so you can book your The Grosvenor Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Grosvenor, London Hotel London
- Grosvenor Hotel London
- Thistle Victoria