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The Grosvenor Hotel
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Reviews (4,575)
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All reviewsvictoria stationbuckingham palacereunion barwing roomchampagne barbeautiful hotelgatwick expressthe executive loungeafternoon teaan upgradebirthday treatlondon hotelbig benstayed here for one nightsingle roomhyde parkconcierge
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2,910 - 2,915 of 4,575 reviews
Reviewed 12 May 2014 via mobile

Check in was very smooth and all staff has been friendly and helpful. I recommend upgrading to an executive king room with access to club lounge that includes breakfast, snacks and drinks. The king room is spacious and has a very comfortable bed. Hotel has direct access to Victoria station and bus stops are just steps away. Buckingham palace and Westminster Abbey are within easy walking distance. Great value for the money!

Stayed: May 2014, travelled as a couple
Thank MartyGa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanFletcher, General Manager at The Grosvenor Hotel, responded to this reviewResponded 16 May 2014

Dear Reviewer,

Thanks for your post. I was delighted you were pleased with your upgrade to an Executive room and all of the offerings that this package includes. We do have a great location here at Victoria and I was pleased you found us great value for money. We hope to welcome you back again soon.

With kind regards, Ian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014 via mobile

We knew it was convenient to the sights we wanted to visit, but the service is superb, room comfortably sized, and the bed as big as Texas. An executive king room won't disappoint especially when you partake of included breakfast. Inside passage to trains at Victoria Station and the Tub are a plus in the rainy London Spring.

Stayed: May 2014
1  Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanFletcher, General Manager at The Grosvenor Hotel, responded to this reviewResponded 16 May 2014

Dear Reviewer,

Thank you for sharing your great comments on Trip Advisor and for highlighting the superb service you received from the team. I hope that you’ll choose to stay with us again in the future.

With kind regards, Ian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014 via mobile

One of the benefits of this hotel was the simple and quick access to Victoria train and Underground stations. The hotel had its own entrance inside Victoria.

I stayed one night and loved it. The room was perfect. It was a good size and was well laid out.

The bed was comfortable, it was a little soft but as I was only there one night I didn't get the mattress topper removed. Previous reviews suggested this was possible.

Although I overlooked the road, the additional inner window-slide reduced the noise level. Apart from the odd emergency vehicle, you could hardly hear anything.

The decoration throughout the hotel was lovely and the lobby was beautiful.

The staff were very helpful and nothing was too much trouble.

I also recommend the Brasserie where we had Afternoon Tea in November. The food and service could not be faulted.

Stayed: May 2014, travelled with friends
Thank Lisa2108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanFletcher, General Manager at The Grosvenor Hotel, responded to this reviewResponded 16 May 2014

Dear Reviewer,

Thanks for your post. I’m thrilled that you loved the hotel. Our location here at Victoria is second to none with the mainline trains, underground and bus terminus easily accessible via our station entrance. You have also kindly expressed your genuine appreciation of our team and we really appreciate that your recent experience has earned us your confidence in our ability to provide a comfortable stay. Please do let us know should you decide to stay with us again and we’ll ensure that the mattress topper is removed for your extra comfort.

With kind regards, Ian

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Reviewed 12 May 2014

This is one of the easiest cities to get around , We stayed at the Grosvenor Hotel around the corner from Buckingham Palace. Very convenient. We were there 2 nights fter our cruise and saw 10 main attractions. Very good transportation facilities. We wasted no time at all and saw more than expected. Will definitely return.

Room Tip: Ask for the updated rooms as they werent all finished when we were there.
  • Stayed: August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sdg48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

actually im starting to doubt ratings over tripadvisor.
the first thing i did prior booking in the grosvenor, i ve decided to check the reviews which got me interested in this hotel.
the location is amazing, right at the Victoria station which is very convenient, nevertheless the loudness of the speakers of trains and buses are extremely uncomfortable.
the club lounge is a total disappointment, two choices of tiny bits and bites are all what your getting.
the complementary cokes,water ( still and sparkling) seems to be a great idea, tho , they don't refill your water where on the other hand your coffee and tea are always refilled which i found weird. at least water should be refilled in a 4 stars hotel.
room service is very good.

for a price like this you should be getting service.

Room Tip: not over looking the victoria station.
  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank XRS_ahai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanFletcher, General Manager at The Grosvenor Hotel, responded to this reviewResponded 16 May 2014

Dear Reviewer,

Thanks for your post. I’m pleased that you found our location convenient but regret that the noise from the station made you uncomfortable. Thank you for your feedback on our Executive lounge, we do offer a Full English breakfast in the morning with snacks and canapés throughout the day so I’ll certainly look into why this was not the case during your stay. I do hope you’ll give us another chance in the future and if you do, please email me prior to your stay and I’ll ensure to allocate you a room away from the station.

With kind regards, Ian

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