Following a most disappointing dinner I had at the Booking Office yesterday evening, I felt compelled to write and share my experience.
As I was a guest of my colleagues, it was not appropriate for me to voice my concerns then, although I did tell our waitress as I left just after 10pm, and she said she had noticed that I had left a fair amount on my plate and would share this with you, the Restaurant Manager.
I ordered the Sirloin Steak and was quite excited when it arrived on plates which were too hot to handle – but this was my first disappointment as on trying my first bite, the steak was only just tepid, some may say it was almost cold.
Even taking into account a ‘resting time’, it should have been served much hotter, but I continued my meal and then as I cut into the steak, I found that almost half of it was fat and gristle – not something I expect in a steak especially at a cost of £25!
We then agreed to share a Lemon Meringue dessert, only to have this request followed up with the news that the chef has informed our waitress that this was not available - another disappointment and I wonder if it would have been available if we had been dining in the Gilbert Scott Restaurant, as I see the same item is offered on their menu?
As I mentioned, it would have been ungracious for me to have complained in front of my hosts, but I feel that you should know of my experience in the hope that you can improve things as I know the restaurant has received mixed reviews since it opened
I look forward to your thoughts and comments
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