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“All perfect but rude customers from India at breakfast time”

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Ibis London Stratford
Ranked #470 of 1,090 Hotels in London
GreenLeadersGold level
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“All perfect but rude customers from India at breakfast time”
4 of 5 bubbles Reviewed 16 August 2014 via mobile

The hotel is very good. Position is also strategic: not too far from the city centre;; the terravision bus from stansted airport stops 5 minutes by foot from the hotel;very close to underground station (central line, jubilee line) overground and train station.
It also close to 2 shopping centers.
Rooms are quite big and very tidy, quiet and clean.
Receptionist are very polite and nice especially Sara (the girl from Barcelon) ready to give you useful infos about the city, trasportation and so on.
The only problem was that a great group of people from India was in the hotel during our staying and they had been very rude especially in the breakfast time causing distress both to us but especially to the receptionist and operators that had been surprisingly patient.
Very good hotel after all.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vittorio T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStratfordGM, Manager at Ibis London Stratford, responded to this review, 2 September 2014
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves at the Ibis London Stratford. I look forward to welcoming you back in the near future Kind regards, Paul Smith, Assistant Manager.
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774 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
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Falkirk, Scotland
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

We arrived and checked in without a hitch and were in our room within 5 mins. The room was clean and had everything you could imagine a budget hotel should have(kettle,TV,bathroom, bed, lights,windows haha).
It is a very short walk from Stratford train station which was very handy for travelling into central London and back. We had no issues during our stay and would probably stay again.

Room Tip: We were room 218 and had no issues with noise and the room was clean
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Tam182sk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStratfordGM, Manager at Ibis London Stratford, responded to this review, 2 September 2014
Thank you for your review regarding your recent stay with us here at the Ibis London Stratford. I am pleased that you would be happy to return to the hotel in the future. Kind Regards Paul Smith, Assistant Manager.
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wiltshire
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 12 August 2014

Generally a good clean budget hotel. Only problem was seating area at breakfast and the supply of food. If you end up arriving for breakfast during a busy period there is NO WHERE to sit! We ended up trying to eat our breakfast off the bar. Butter, margarine, bacon, scrambled egg not replaced very well, a bit of a long wait for anything once it ran out.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank glowpyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStratfordGM, Manager at Ibis London Stratford, responded to this review, 2 September 2014
Many thanks for your review, I am pleased that you enjoyed your stay with us. I am however very disappointed to read about the poor experience that you had whilst trying to take breakfast, unfortunately sometimes when we have large groups booked into the hotel we do experience busy periods during breakfast, we do try our best to warn our guests about the busy periods but obviously on this occasion this was not done properly. I hope that you will choose to stay with us again and we can provide you with a posistive breakfast experience. Kind Regards Paul Smith Assistant Manager.
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Liverpool
1 review
5 of 5 bubbles Reviewed 6 August 2014

The staff are really nice and friendly and their food is handmade, the pepperoni pizza was really nice and made from scratch, the rooms are spotless, the area isn't the best but it's close to the Stratford.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels

Helpful?
Thank Adam139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStratfordGM, Manager at Ibis London Stratford, responded to this review, 2 September 2014
Many thanks for your kind review. I am glad that you found our team to be friendly and you enjoyed your meal. Kind Regards Paul Smith, Assistant Manager.
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Bristol, UK
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

We only stayed for a single night but was really impressed with the hotel. Nice rooms and helpful, 24hr staff.
Bathrooms were modern and nice.
There was a bar on site but didn't use it, so can't comment on the prices etc.

Helpful?
Thank Will B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisStratfordGM, Manager at Ibis London Stratford, responded to this review, 2 September 2014
I am happy to hear that you enjoyed your stay at Ibis London Stratford. I look forward to your next visit. Kind regards, Paul Smith, Assistant Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Birmingham
Level Contributor
174 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

We were visiting London to see Phil Lesh and the Terrapin Family Band play two nights at the Brooklyn Bowl.This hotel is well placed for this. We drove down and parked at the Westfield Shopping Centre- only £10 from Tuesday to Thursday afternoons. It is a bit difficult with a large case to get from Westfield to the hotel but 20 minutes later we made it to a friendly and efficient check in. Room 315 was at the front but quiet with black out blinds and air con to keep it cool.Comfy bed, tea/ coffee, lots of channels on TV, good shower. Good value. Negatives- not enough pillows, no bin in bedroom, bedside light did not work, stained menu. The rooms are becoming tired- wood chipped and bathroom mirror going but nothing serious. We had breakfasts at the Goldengrove Wetherspoons nearby- usual excellent value.With an Oyster card you are near the tube,DLR and buses plus trains so great location.
Would use again.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Graeme C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStratfordGM, Manager at Ibis London Stratford, responded to this review, 2 September 2014
Thank you for your feedback. I am sorry for the number of issues you had in your bedroom during your stay. In future I would recommend that you bring these to a team members attention so that they can be resolved for you. I am pleased that you enjoyed your stay and I hope that we can welcome you back to the hotel soon for a genuine hassle free experience. Kind Regards Paul Smith.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Stratford

Property: Ibis London Stratford
Address: 1A Romford Road | Stratford, London E15 4LJ, England
Phone Number:
Region: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#15 Green Hotel in London
#106 Best Value Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis London Stratford 2*
Number of rooms: 108
Official Description (provided by the hotel):
Centrally located in East London, the newly refurbished Ibis London Stratford is minutes away from Stratford station and offers easy access to Canary Wharf, ExCel centre, the O2 and Central London (20 min by tube).The modern rooms are all equipped with air cooling and flat screen TV. Guests will appreciate the popular broadband package offer and the 24-hour bar and snack menu. ... more   less 
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Also Known As:
Ibis London Stratford Hotel London
Hotel Ibis London
Accor London Stratford

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