Visited here on a recent trip to London before going to see a show as we were running out of time for somewhere to eat. How we wish we hadn't.
We were sat down at a table for 2, which was originally was a 4 which had been separated. Tables felt as if the person behind you or next to you was right on you as very little space between tables. Unlike most of the restaurants in this chain I have been in which are quite relaxed and quiet this was totally the opposite where you struggled to even hear yourself think. Drinks and food were duly ordered which then arrived. This is where the service which can't be described as anything other than garbage started. Whilst my partner was still eating some of her garlic bread starter her plate was taken away. Whilst waiting for our main courses to arrive we were then asked by a member of staff to move table so they could make it back into a 4 and moved us to a 2, never in my life have I had this happen to me in a restaurant. This is where my chair and the person sitting behind me's chair were that close every time a member of staff walked between us my chair was just getting barged into by them without even an excuse me please.
The main courses arrived and were plain average and not as good as any other time we have previously visited an outlet of this chain. Dessert was then ordered and arrived which was supposed to be a sharing sundae - it was only when we received the bill we noticed it wasn't. When someone cleared the table I requested the bill which after 10 mins never arrived.
At this point I was so annoyed with the lack of service and poor experience I spoke to someone in charge as they walked by. As I explained to him everything that happened he looked shocked and even more so when I pointed out we were even made to move tables. He was friendly and very apologetic and even gave us 20% off the bill.
Unfortunately that would not be enough to ever get me to make a return visit to this particular restaurant. If you want a nice quiet meal with good service then I would be looking elsewhere.
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