I contacted Best Western who contacted this hotel to tell them it was my 50th birthday celebration. They responded by putting me in room 202. So far, so good. When I got there and walked it seemed OK. Then as we went to bed following a night out it started ... the knocking noise from the hotel banner directly outside of this room. Every 2 mins for 8 hours. I complained the next morning following no sleep. "We'll deal with it" was the reply so I went out and returned several hours later to the same room. The maid had been and left no milk, no shampoo and no toilet paper! Worst still was the second night. No attempt to deal with the sign problem meant I spent a second sleepless night and have come home from my celebration weekend feeling shattered. Their final response? A 10% discount off my next stay. Next stay ... you have to be joking .. simply dreadful. Please avoid like the plague.
- Official Description (provided by the hotel):
- BEST WESTERN Seraphine Hammermsith Hotel is a brand new Chic hotel. Ideally located on King Street, Hammersmith, just a few minutes’ walk from the Hammersmith Tube and Bus Stations with connections to all across London, This modern, intimate chic hotel is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Hammersmith Apollo is only a few minutes walking from the hotel. The hotel is also within easy access to both the Olympia and Earl’s Court Exhibition Centres and also has excellent transport links with Heathrow Airport and Central London. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with shower, IPOD docking system, Tea & Coffee Making facilities, air conditioning, telephone, secondary glazed windows, desk, electronic door locking, opening windows and hair dryer.Our prices always include continental breakfast, free internet and taxes. ... more less
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