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“Excellent in every respect” 5 of 5 bubbles
Review of BEST WESTERN PLUS Seraphine Hammersmith Hotel

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BEST WESTERN PLUS Seraphine Hammersmith Hotel
Ranked #494 of 1,087 Hotels in London
Newcastle, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent in every respect”
5 of 5 bubbles Reviewed 26 June 2014

We had 4 separate occasions to stay here over 8 weeks when based in London to travel
The hotel is centrally located in a shopping street, 200 m to the tube station.
The staff were exceptional, nothing was a trouble, the rooms modern, clean and well appointed.
A good continental breakfast was included. Of the 20 or so hotels we stayed in while travelling Europe an the UK it was the best.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at BEST WESTERN PLUS Seraphine Hammersmith Hotel, responded to this review, 2 July 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN PLUS Seraphine Hammersmith Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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634 reviews from our community

Traveller rating
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    42
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
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English first
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 25 June 2014

While I am very aware that in a city a hotel room will be smaller than normal, seriously--my daughter and I stayed here together just a few days ago and as soon as we entered the hotel, noticed that it was located above the Kentucky Fried Chicken and other businesses that are below. There is a narrow staircase and elevator that will take you to the reception desk. I must say the employees here were very kind and helpful. When we went into the room for the first time we actually made a video because we were laughing so hard. My daughter's bed was a pull out chair that was actually like a very bad and uncomfortable cot. It doesn't look bad in the pictures that we took, but there is no way she could sleep on it. There was also a double/possibly queen bed which literally took up the entire room. I thought at first that we didn't have a bathroom, but what I thought was a door to a closet turned out to be the bathroom. The bathroom was actually pretty nice! It wasn't very big but was updated and had a nice shower. The hotel was very close to the Hammersmith train station which can get you just about anywhere--so that is really a big plus if you are wanting to use the trains. The hotel had a big breakfast room which we were not able to use, so maybe my rating would be better if we had used it and liked it. Overall--if you would like to be close to the train that is a big plus. If you want breakfast included-big plus. The staff was really nice so big plus there. They do as much as they can with such a small space, and I can appreciate that, but if space and maybe a more updated hotel is important to you, then you might consider staying somewhere else, although most likely will cost you more.

Room Tip: I am not sure about a good room. They are probably all ok.
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Cyambert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at BEST WESTERN PLUS Seraphine Hammersmith Hotel, responded to this review, 2 July 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN PLUS Seraphine Hammersmith Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 25 June 2014 via mobile

Tiny room, definitely not a double bed - worst nights sleep ever in a hotel, nearly fell out the bed about four times, only window in the roof, terrible smell of sewerage when air con on (too hot in room - had to be on all the time). Bathroom badly ventilated. Had to shower with door open as couldn't breathe too hot/small.

Definitely not what you'd expect after paying the ridiculous amount of money for such a ridiculous room!

Second bad experience with best western, definitely wouldn't choose to stay here or in another best western again.

Tip for those parking - don't pay £30 for kings mall car park - use Westfield, it's less than £10 for 24 hrs and was only £3 for us with a paypal app. Only 3 stops on the tube, so super easy, plus along with the huge amount of shops there's loads of great places to eat, which is what we ended up doing before heading back on the tube to the Apollo.

P.S - I think our room was 135 - through the reception/bar. Ask for an alternative/run a mile if they give you that room!

Stayed June 2014, travelled as a couple
Helpful?
3 Thank Elajl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at BEST WESTERN PLUS Seraphine Hammersmith Hotel, responded to this review, 2 July 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at +44 (0) 208 6000 555.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN PLUS Seraphine Hammersmith Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
115 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 23 June 2014 via mobile

We booked three rooms at this hotel on a prepaid site for an unbelievable price. That is, for the "4-star hotel" we thought we were getting. Specifically, we were willing to be a bit further away from the city if we were in fact getting a nicer hotel for the money. But what we got was not a 4-star hotel, by London or any other standard. It was a clean, recently renovated, small, simple and nice "motel," but in no way a 4-star property by any measure. (Moreover, Hammersmith really is a sacrifice for tourists -- a different zone on the Underground and in an area that was a bit too rough at night.). Anyway, although this motel was not what we were looking for, it absolutely was great for what it was. Also, the front desk staff was very accommodating and helpful and truly tried to make our stay delightful. My family especially enjoyed the breakfast and free wifi, and I really appreciated the help with arranging for taxis and finding places to eat.

Stayed June 2014
Helpful?
Thank greglewen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at BEST WESTERN PLUS Seraphine Hammersmith Hotel, responded to this review, 2 July 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN PLUS Seraphine Hammersmith Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hereford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

A small hotel, but well appointed and very handy for the Apollo and Lyric and the tube, lots of pubs,shops and eating places very close. Nice bar and breakfast room. Friendly staff. 24 hour car parking quite close £30.50, but free street parking after 6.60 pm and Sundays. We had a tiny room so be careful when you book. In spite of that we would definitely use it again.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western GB

Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at BEST WESTERN PLUS Seraphine Hammersmith Hotel, responded to this review, 2 July 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN PLUS Seraphine Hammersmith Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Seraphine Hammersmith Hotel

Property: BEST WESTERN PLUS Seraphine Hammersmith Hotel
Address: 84 King Street | Hammersmith, London W6 0QW, England
Region: United Kingdom > England > London > Hammersmith / Fulham
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #494 of 1,087 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BEST WESTERN PLUS Seraphine Hammersmith Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
BEST WESTERN Seraphine Hammermsith Hotel is a brand new Chic hotel. Ideally located on King Street, Hammersmith, just a few minutes’ walk from the Hammersmith Tube and Bus Stations with connections to all across London, This modern, intimate chic hotel is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Hammersmith Apollo is only a few minutes walking from the hotel. The hotel is also within easy access to both the Olympia and Earl’s Court Exhibition Centres and also has excellent transport links with Heathrow Airport and Central London. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with shower, IPOD docking system, Tea & Coffee Making facilities, air conditioning, telephone, secondary glazed windows, desk, electronic door locking, opening windows and hair dryer.Our prices always include continental breakfast, free internet and taxes. ... more   less 
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