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Maria B
Sydney, Australia
33
Good Value
4.0 of 5 bubblesReviewed 16 Feb 2014
We stayed here for 10 days in February 2014. Staff were very friendly and rooms clean and comfortable. Great location especially for the price you're paying. It's a short walk from Gloucester Rd station which will get you onto 3 tube lines.
Date of stay: February 2014Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed 3 February 2014

The hotel is nice and in a good location.The room was cleaned and comfortable.
My only concern is that we ordered a cab in the morning and no one from the people working in the reception to include manager informed us that it is not going to be black cab but private taxi company.We ordered short trip on saturday ( 1.02) morning around 7:15 a.m. from the hotel to Earl's Court / West Brompton easy bus station ( 1,2 mile - 5min ) to go to Gatwick.
The driver in silver Toyota Privia asked us to pay £15.50 ! He had no visible mini cab license,no badge and he was not able to print out receipt ?
I asked is this normal price and he informed us we are lucky as this is minimum he is charging for trip ???
I called hotel duty manager on the same day to ask why we were not informed about on such high price on entry and about ordering private taxi instead of black cab ?
He was defending the driver and said if we want to black cab we must go on street and find one and the price we were asked to pay is not high???
So in short we were scammed on taxi which charge us highly for 1.2 mile trip and the driver had no sign of any license.So to my understanding it was someone related to staff at the hotel operating with a private car and working on a call. No comments.

Date of stay: February 2014
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Greg S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ferdinand P, General Manager at The Villa Kensington, responded to this reviewResponded 6 February 2014

I am sorry this unfortunate event with the taxi service has somehow spoiled your experience with us. I do understand you may be upset, but I don't think is fair for you to make such serious allegations. Accusing members of my team to run a "scum"....This is completely out of order. To state the real facts I will say:
The mini-cab company we use has an extremely good reputation.
Their drivers are all licensed.
They can provide a receipt for the trip.
Their service is completely independent
Ultimately it was your choice to take up the service and prices for the trip are agreed between the customer and the taxi company; this has nothing to do with us.
Ferdinand. GM

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Reviewed 21 January 2014

First of all, the staff is great. Especially the Italian lady working at the desk, what a sweetheart. The room was good, a couple of touch-ups wouldn't hurt. For example the mirror in the bathroom looked like it was mounted by a couple of left-handed baboons. Big plus for aircondition in the room, not that we used it but it's a nice feature.

The localtion isn't super-exciting, but good for a quiet time. For more exciting restaurants and bars you need to go elsewhere.

Date of stay: January 2014
  • Trip type: Travelled as a couple
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    • Service
1  Thank Mikal V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ferdinand P, General Manager at The Villa Kensington, responded to this reviewResponded 6 February 2014

Dear Guest,
Thank you very much for staying with us and for leaving such nice review.
Best regards
Ferdinand. GM

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Reviewed 1 January 2014

I just returned from London where I stayed at The Villa Kensington. The hotel is in a quiet location and has a very helpful staff. The room was very pleasant and clean. The hotel is in the Kensington area of London within a very short walk to the Underground. There are several restaurants nearby. Because of the location you can visit the main sites in London via the Underground or catch a bus. For those of you that like a good cup of coffee there is a Starbucks and a Paul near the Underground. I would stay here again.

Date of stay: December 2013
  • Trip type: Travelled with family
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    • Service
3  Thank Mitch R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ferdinand P, General Manager at The Villa Kensington, responded to this reviewResponded 3 January 2014

Dear Guest,
Thank you very much for your kind review. We are just so pleased you had a good time staying with us. Best regards. Ferdinand. GM

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Reviewed 23 December 2013

I took my 93 year old Dad to London, for a concert at the Albert Hall and some sightseeing. The Hotel was perfectly placed for the tube and the Hall. We had a good welcome, and when asked if we could have a room next to each other, it was arranged without fuss. The facilities were good and the breakfast just right. I would happily recommend this Hotel.

Date of stay: December 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank MGpete8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ferdinand P, General Manager at The Villa Kensington, responded to this reviewResponded 3 January 2014

Dear Guest,
Thank you very much for staying with us and for your nice feedback. Please forward our very best wishes to your father. Kind regards. Ferdinand. GM

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Reviewed 15 December 2013

Stayed here after a concert at the Royal Albert Hall. Compared to other hotels in area in was very good value. A 10min brisk walk in quiet side street. Lots of restaurants nearby and a Waitrose.
Booked a twin, but ended up in spacious triple.
Beds were very comfortable.
Room and bathroom very clean.
The continental breakfast which was included in the price was excellent. Ham, cheese, eggs, selection of cereals, fresh fruit, juices, muffins etc. could pay extra for English but wasn't needed.
Staff friendly and unobtrusive.
Would recommend.

Date of stay: November 2013
  • Trip type: Travelled with family
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank charlottei671
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ferdinand P, General Manager at The Villa Kensington, responded to this reviewResponded 3 January 2014

Dear Guest,
We really appreciate you have taken the time to leave this review. Thank you very much. Best regards. Ferdinand. GM

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