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Park Plaza Victoria London
Ranked #235 of 1,076 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed 25 March 2014

we elected for the option to upgrade if available and were upgraded to an executive apartment on the eighth floor. Really good size apartment, huge bed a flatscreen TV, lounge seating area, dining area, good size bathroom with gowns and slippers and a small kitchen area. Probably all too much for one nights stay but you would be extremely comfortable if staying any length of time. Location close to Victoria station is excellent. Front desk and concierge very helpful and useful left luggage room.

Room Tip: Eighth floor executive apartment very spacious with useful, well equipped kitchen including microwav...
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  • Stayed: March 2014, travelled as a couple
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Thank NickTurver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 1 May 2014

Dear Guest,

Thank you for taking the time to write about your experience at the hotel. I am delighted that you enjoyed your upgrade to one of our Apartment Studio's.

Best wishes,

Ramesh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,306 - 2,312 of 4,480 reviews

Reviewed 24 March 2014

The stay here would have been great had the room not been ridiculously hot. Unbeknownst to us, the air con wasn't actually air con, as it was on winter setting and therefore blew out HOT air not COOL air, so instead of us cooling the room as we thought we were (the air con has a helpful snowflake icon to make you think this is what you were doing). We unfortunately didn't find this out until the next morning at reception. I don't know when they switch to summer setting, so be warned if you are staying here. I'm not sure why there isn't a message above the air con controller telling guests not to use the air con during the winter, this would have saved us a very uncomfortable night.
It was a shame, as this hotel is a great location for St James Theatre and Victoria Station, which was perfect for our stay. The bar area is attractive, the room itself and the bed were very large for London and the bathroom, although a little bit tired, was spotlessly clean. We have stayed a couple of times at Park Plaza Westminster and Park Plaza County Hall and like the chain as we find them modern and slightly quirky. We didn't eat here, but ate at The Carrara Restaurant at St James Theatre which was good and is about a 10 minute walk from Park Plaza on Palace Street plus there is also a good pub next door to St James Theatre - The Phoenix, also recommended for food and drink.

  • Stayed: March 2014, travelled as a couple
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Thank loopy101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 1 May 2014

Dear Guest,

I woud like to thank you for your review, I will surely take your comments on board about how we communicate our system settings to our guests.

I do hope to be able to welcome you back in the near future.

Best wishes,

Ramesh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

Just returned from a short stay at the Park Plaza Victoria. The hotel is a great location for the station and the theatre. The hotel is very clean and comfortable. We had a free upgrade and the room was really nice. The breakfast was great, and plenty to eat and drink. The best part of the hotel is the staff. They are totally brilliant. The service through out the whole hotel is great. I will stay here again next time I am in London .

  • Stayed: March 2014, travelled with friends
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Thank Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 1 May 2014

Dear Guest,

Thank you for your wonderful comments regarding your recent stay with us. I will surely be sharing them with our team.

I very much look forward to welcoming you back in the near future.

Best wishes,

Ramesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

My mother and I have just returned from a stay at this hotel. From arrival to leaving we simply could not fault this hotel. The staff were welcoming couldn't do enough for us. They provided a room with a walk in shower for us as my mum has mobility difficulties being 90 years old. The room had everything you could wish for including bathrobes and slippers.

Breakfast was superb with plenty of choice and again great staff. We met friends for lunch in Tozi restaurant and had a lovely relaxed tapas style meal.

Concierge went out of their way to show us maps and recommend places to go even remembering where we were going and asking us if we had enjoyed the trip out on our return.

A memorable enjoyable trip which will bring bank fond memories in the future. Hope to be back again some day.

  • Stayed: March 2014, travelled with family
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Thank Juliet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 1 May 2014

Dear Guest,

Thank you for your wonderful comments regarding your recent stay with us. I will surely be sharing them with our team.

I very much look forward to welcoming you back in the near future.

Best wishes,

Ramesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

The Gala Hotel is in a strategic position: just around the corner off Victoria Station. The Hotel is well furnished, clean, the bed is very comfortable! Good breakfast. People at the reception very friendly. We'll stay here again.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Galahotels.com
1  Thank Claudio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 1 May 2014

Dear Guest,

Thank you for your positive comments about your recent stay at the hotel.

Best wishes,

Ramesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

had great time here while in London, would definitely recommend for people with small children and the service was great.

I was pleased to find all the staff spoke great English and were helpful even through the night.

  • Stayed: October 2013, travelled with family
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Thank Terry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 1 May 2014

Dear Guest,

Thank you for your wonderful comments regarding your recent stay with us.

Best wishes,

Ramesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

We were pleased with our stay. It was a couple of minutes from the Victoria station and there were lots of nice restaurants around.
Most of the hotel staff was great. We were displeased with one front desk clerk who refused to call to confirm our airport shuttle because he could not use an outside line. This was ridiculous because I am sure he would have called us a cab.
It was warm and the hotel would not turn on the air conditioning - they just brought us a fan.
The rooms were nice and clean but small.

  • Stayed: March 2014, travelled as a couple
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Thank Jenn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 19 March 2014

Dear Guest,

Thank you for your review of our hotel.

If you could please contact my Rooms Division Manager Alex Caetano(acaetano@pphe.com) directly regarding the issue you encountered with the Front Desk during your recent stay that would be highly appreciated.

Best wishes,

Ramesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Victoria London

Address: 239 Vauxhall Bridge Road, London SW1V 1EQ, England
Phone Number:
Region: United Kingdom > England > London > Pimlico
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#26 Green Hotel in London
#138 Family Hotel in London
#155 Romantic Hotel in London
#171 Business Hotel in London
#175 Luxury Hotel in London
Price Range: £143 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Victoria London 4*
Number of rooms: 299
Official Description (provided by the hotel):
Adjacent to Victoria Station - Sleek, modern lobby - Rooms have modern business amenities - Heathrow 16 miles - Gatwick 26 miles. ... more   less 
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Also Known As:
Park Plaza Victoria London Hotel London
Park Plaza London
Park Plaza Hotel London
London Park Plaza
Victoria Park Plaza Hotel
Victoria Park Plaza London

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