I stayed for 3 nights in the executive room. The price per night was 528 GBP + 5% accommodation service + 12.5% F&B service charge. The overall experience was very good although i was expecting more from such a luxury hotel. If it's your first time in London you will notice that 5-star hotels there are the equivalent to nice 4-star hotels in the US, Dubai, or else where. Quality is ok but i've been shocked at other 5-star hotels in London. So you really have to look around to find a decent 5-star hotel in London. The room was nice with a balcony although a bit small. The bed for me was the highlight as it was very comfortable king sized bed. The bathroom was nice too but very small. There's an exit that takes you to green park and it's within 2 minutes walking distance so that was very nice too. I only tried the breakfast there and it was good enough but it opens at 7 am. I had to leave early so i wished if the breakfast would have started at 6 am instead at the restaurant. They only left 1 complimentary bottled water and i was expecting more! Staff were very welcoming but i do have one complaint about them. I had booked one transfer to the airport and when i wanted to ask the reception about it in the last night they were confused and mentioned that they didn't see it. Two of the staff at the reception couldn't help so they called in the manager and he was able to see it quickly even though i thought he was not friendly at all. He asked me if i have used it already and of course if i have I wouldn't be asking! He didn't smile and he was almost rude i would say. What should have happened was the staff should have approached me to remind me that i do have a transfer that i can use and to ask about when i would like to use it and not wait for me to approach them. From such an expensive hotel the service should have been perfect and unfortunately it was not. I probably could return to the same hotel again though but the transfer issue might convince me otherwise, still i'm not sure about returning.
One major positive thing was that i didn't hear people talking from within my room like I did in other 5-star hotels in London!
So overall very nice hotel but not perfect service which you might expect from such an expensive luxury hotel.
- Official Description (provided by the hotel):
- St. James’s Hotel and Club is a five star townhouse hotel tucked away in a quiet cul-de-sac in St James’s, near Mayfair and Piccadilly. It is ideally located within central London and it is the perfect base for shopping, culture as well as business meetings or events. A multi-million pound restoration has created a harmony between contemporary chic and Victorian elegance. With fabulous Penthouse suites and some of the best guest room terraces in London, the hotel boasts stylish, sleek, contemporary yet elegant interiors finished with handmade silk wallpaper, black lacquered furniture, handcrafted Murano glass chandeliers and polished natural stone in the bathroom. A magnificent art collection also features throughout the hotel.The Michelin-starred restaurant Seven Park Place is headed up by award-winning Executive Chef William Drabble and offers a modern-French cuisine made up of primarily British ingredients. William oversees also private dining, room service and the hotel’s more informal yet stylish dining space, William’s Bar & Bistro. Traditional afternoon tea is served daily. ... more less
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- Also Known As:
- St Jamess Hotel
- St James Club London
- Hotel St Jamess