I booked this hotel direct through the Threadneedles website, as it was a good deal for the weekend and included a Studio Suite room. I had high expectations for the room, given it was a studio room, and having looked at the photos on the website of the studio they were advertising, it looked very nice and spacious.
Arriving at the hotel, the service was impeccable. The public areas of the hotel are beautiful, and the staff are friendly and attentive. The room however, was a little disappointing.
Although the room was lovely and was very clean, there were just a few things that I felt let it down, and made it not quite 5 star luxury it was billed as.
I actually had to ask if we had been put in a studio room, as I thought it was a little smaller than expected. There was far too much furniture in the room, and you had to be careful not to bump into the table or the chair when walking through the room. The furniture itself was on the verge of needing replaced, being quite chipped and worn, where people had obviously walked into it! The room lamps didn't match at either side of the bed, and the pictures on the wall next to the bed were hung so low that the huge bedside lamp completely obstructed them. It just looked a bit thrown together and lacking in attention to detail.
Although the bedding seemed to be changed everyday, on 2 of the days the duvet cover had rips in it, which just looked shabby. The blanket covering the bed also had a stain on it, but as I never used it I couldn't be bothered asking for a new one.
The room temperature was also a problem. It was not warm! Although we had the air con turned up full heat and the blower turned down, the room remained cool the whole time we were there. I asked reception if it could be adjusted, they looked into it and said they had 'fixed' it, but they obviously hadn't, as there was no change in the room temp.
Breakfast was very nice, and the cooked breakfast was very good. No buffet, just 2 choices if you book the deal on the website - a cooked breakfast with toast OR pastries, or a continental, which came with both toast AND pastries. I thought this was a rather odd way to do things, making the guest having the cooked breakfast choose whether they wanted toast or pastries. In all the hotels I've stayed in, toast is standard! Just seemed a bit mean to me! But that was a small niggle, overall, the food was lovely and a nice dining experience.
We were meant to have a glass of champagne on arrival, but this was missed by the staff checking us in. When we were checking out, we were asked if we had enjoyed our champagne, to which we replied we didn't get our champagne. The staff member was very apologetic and the manager has since offered us a bottle of champagne on our next stay though.
While we were there, the communication lines were unfortunately cut by the construction work in the building next to the hotel. We had no phones, TV or internet for 2 days. Although the management did apologise, and it obviously wasn't anything the hotel could fix, it would have been nice to have been offered something to make up for this. A complimentary drink in the bar for example. But nothing was offered. Although it was a small inconvenience for us as we were on holiday and out sightseeing during the day, it would have been very inconvenient for anyone on a business trip, for example.
In summary, the room was very clean, good service and food, and a beautiful hotel. But there were just too many little things that made this hotel feel not quite up to the 5 stars it has. I would say, it was more like a 4 star.
- Official Description (provided by the hotel):
- Discover a blend of grandeur and warm elegance at Threadneedles, Autograph Collection, a 5-star boutique hotel in London, England. Enjoy elegant amenities and historic charm in the heart of London at our luxury hotel, which puts you in an ideal location places you minutes from popular landmarks such as St. Paul's Cathedral, The Barbican, Shakespeare's Globe, and the Tower of London. ... more less
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- Also Known As:
- Threadneedles Hotel London