I was one of a wedding party of 20 people booked into 11 rooms at Threadneedles on a Sunday night. Without our large block booking the hotel would have been near empty, as there were not very many other guests around at the time. The welcome for our party, including bride and groom, could not have been more lacklustre and given the big spend there were no special touches that one would expect on such an occasion. Due to some confusion in the bookings, a room had been reserved for one couple who did not in fact stay at the hotel. Management were insistent upon charging the full rate for that room even though it had not been used and the hotel was not full. Only after much upset and some protracted negotiations was the charge reduced - but still not waived. The room I was in, sharing with the mother of the bride, was air conditioned to the point of deep freeze temperature and when we finally got into our room at 1.30am we could hardly stand to be in there, it was so cold. All room temperatures are controlled centrally by the hotel staff, so they warmed up the room, and by morning we were in a furnace. There was no in-between. Most preposterous, at breakfast in the morning a request for a staff member to take a photo of our table of 20 was met with the response: "We do not take photos, it is company policy." When this was queried - it was a post-wedding breakfast and we just wanted one photo to commemorate it - we were told, "No, it distracts the staff." There were hardly any other guests in the restaurant. Eventually one sweet waitress quickly took a shot for us, but the memory of the cold inflexible restaurant manager is what we all took away with us.
Nothing could ruin our celebration but the staff at this hotel certainly were not interested in enhancing it for us. Would definitely NOT recommend for a special occasion.
- Official Description (provided by the hotel):
- Discover a blend of grandeur and warm elegance at Threadneedles, Autograph Collection, a 5-star boutique hotel in London, England. Enjoy elegant amenities and historic charm in the heart of London at our luxury hotel, which puts you in an ideal location places you minutes from popular landmarks such as St. Paul's Cathedral, The Barbican, Shakespeare's Globe, and the Tower of London. ... more less
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- Also Known As:
- Threadneedles Hotel London