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“Excellent”

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Threadneedles, Autograph Collection
Ranked #225 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 28 December 2013

When looking to stay in central London I often bid for a 5* hotel on Priceline. None of the properties that are commonly won are truly 5*, a more accurate description would be very good 4½* hotels; but of them this was unquestionably the best that I have stayed at.
The staff were friendly and helpful, nothing was too much trouble and it was a pleasure to sit at a desk in the lobby to check in instead of queuing at a counter as if at Tesco’s.
The room was light and airy, tastefully furnished and perfectly clean. The bathroom was exceptional, spacious, with bath and separate walk in shower, good water pressure and quality toiletries.
Soundproofing was also very good and with “blackout” liners in the curtains as well we had an exceptional nights sleep.
The final luxury was plenty of refills for the in room Krups coffee machine, which produced a really good espresso. Heaven!

  • Stayed: December 2013, travelled as a couple
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Thank pirate859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this reviewResponded 30 December 2013

Dear pirate859

Thank you for your review of Threadneedles, following your recent visit to our Hotel.

The team and I are delighted that your stay was most enjoyable and we are thrilled that you found a little piece of "Heaven", whilst our guest.

We look forward to welcoming you back to the Hotel in the near future and we wish you an enjoyable 2014 in the meantime.

Kind regards, Michael

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623 - 629 of 1,183 reviews

Reviewed 26 December 2013

Nice boutique hotel, I stayed there on a weekend in May. Service was not good, not friendly, seemed like I was putting them out every time I had a question or request. Construction noise outside of room all day Saturday. Location is great if you have meetings in the City, most insurance companies are an easy walk from this property.

  • Stayed: May 2013, travelled on business
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1  Thank Hurler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this reviewResponded 30 December 2013

Dear Hurler1

Thank you for your recent review of Threadneedles, following your visit to London in May of this year.

It is regrettable to learn of your disappointment and trust that in the seven months since your visit, we have addressed a number of areas of the Hotel to ensure our guests receive a more enjoyable and befitting experience.

We do hope to welcome you back to The City in 2014 and at such a time, look forward to demonstrating what we do best.

Kind regards, Michael

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Reviewed 25 December 2013

I get really impress with the decor of this wonderful hotel on business area of London . The room have plenty of space with all amenities with amazing bed where you going sleep like a angel. The room it's so quiet I've when i look to clock I cudn't difference if its day or night. I had opportunity to have English breakfast on my room where the service exceed the exceptions very quickly and very pleasant.
Honestly if you looking for proper 5* I've for business or leisure Threadneedles will be your choice with few landmarks around and only 15m from the city centre.

  • Stayed: December 2013, travelled as a couple
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Thank CCamacho_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this reviewResponded 30 December 2013

Dear CCamacho_12

Thank you for choosing Threadneedles for your recent visit to London.

The team and I are delighted to receive your positive review and we are happy that you enjoyed your time in our Hotel.

We look forward to welcoming you back in 2014.

Kind regards, Michael

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Reviewed 23 December 2013

We stayed here on a Saturday night in December. Welcome to the hotel was wonderful with a room upgrade and very personal service.

Immediate impression of the hotel is one of boutique luxury.

The room was great, spacious and included all that you could need for a couple of nights.

Would certainly recommend and would definitely stay here again - especially for a weekend in a quite part of London.

  • Stayed: December 2013, travelled as a couple
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Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this reviewResponded 30 December 2013

Dear PaulFromRedditch

Thank you for choosing Threadneedles and we appreciate you taking the time to review our Hotel.

The team and I are delighted that your experience was enjoyable and we look forward to seeing you again in 2014.

Kind regards, Michael

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Reviewed 14 December 2013

Stayed there on Friday and the bar was closed for a private function. So the second class clients were not allowed in the bar and had to take their drinks from staff who clearly had more experience with serving tea rather than alcohol. Is it right they charge the full rack rate and then ban you from part of their facilities, very short term and feels like a rip off. Plus the staff training appears to be very negatively minded, again and and again we were given the negative approach.eg you order a drink at 1130 and the waitress spends the first couple of minutes explaining that you can't use cash or credit card after 12. Try serving the drinks now and tell use about the problem when it is relevant. Breakfast was the same, felt like 20 questions before were allowed in the restaurant. Seems like they have a lot of people that have done the half empty course.

Room Tip: Not really 5 star, think 3 and you will be happy.
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  • Stayed: December 2013, travelled with friends
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3  Thank robin b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this reviewResponded 30 December 2013

Dear Robin B

Thank you for choosing Threadneedles for your visit to London and for sharing your experience of the hotel, in your review.

I was most concerned to learn of the service issues you faced during your stay and please be assured this is not indicative of the high levels we strive to provide. Rest assured your comments have been shared with the Restaurant and Bar team.

We hope to have the opportunity to welcome you back to the Hotel in the future for a more befitting experience and hope to meet you on such an occasion.

Kind regards, Michael

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Reviewed 12 December 2013

Threadneedles is a lovely hotel located in the financial district. It is close to shopping, fine dining and 2 blocks from the underground/Central line. The (deluxe) room and bath were very nice. Great comfy bed with plenty of pillows. Black-out curtains. Very quiet. We had a very large bath with separate tub and shower and plenty of counter space. Especially enjoyed the fluffy robe & slippers. However, the lighting in the bath was terrible! Had to dry hair and put on make-up at the desk in the bedroom --> not convenient. Service was nice; staff were helpful and friendly. As another reviewer said, this area of town is dead on the weekends though! Also, along with other negative reviews, I'm giving their wireless internet service the thumbs down. Very slow -- hard to do any business.

  • Stayed: December 2013, travelled on business
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2  Thank judith j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this reviewResponded 30 December 2013

Dear heyjudej

Thank you for your review!

We are delighted that your stay with us was enjoyable and thank you for the insights into the bathroom lighting in your particular bedroom. Rest assured we have noted the concerns, as our team continuously uses our guest feedback to improve where we can.

Notwithstanding that, I was concerned to learn of your issue with the Hotel's complimentary internet service; despite efforts being made to improve the overall service, in this regard. Rest assured the team and I continue to focus on and to address this matter, which we have seen improvements on during recent weeks.

We do hope to welcome you back in due course and look forward to demonstrating more productive visit at such a time.

KInd regards, Michael

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Reviewed 24 November 2013

Threadneedles was lovely! The room was clean, the bathroom had a great big separate bathtub, and the bar/restaurant has great food and service. The only ding was for the internet service. For a hotel in The City of London, a huge financial district, where so many are traveling for work, I was surprised that the internet was not only slow but kept going in and out. If you are a business traveler and will need reliable internet access, keep looking. If you're looking for a clean, pleasant hotel with excellent service then Threadneedles is for you!

  • Stayed: November 2013, travelled as a couple
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Thank Amanda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this reviewResponded 26 November 2013

Dear sims117

Thank you for choosing Threadneedles for your recent visit to London, and we're delighted that you had a pleasant experience at the Hotel.

We appreciate your comments regarding the challenges with your internet service and are undertaking a number of measures to address this matter.

We do hope to welcome back to the Hotel in the future for a more productive visit!

Kind regards, Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Threadneedles, Autograph Collection

Address: 5 Threadneedle Street, London EC2R 8AY, England
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#166 Luxury Hotel in London
#169 Business Hotel in London
#177 Romantic Hotel in London
#215 Family Hotel in London
Price Range: £162 - £430 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Threadneedles, Autograph Collection 5*
Number of rooms: 74
Official Description (provided by the hotel):
Discover a blend of grandeur and warm elegance at Threadneedles, Autograph Collection, a 5-star boutique hotel in London, England. Enjoy elegant amenities and historic charm in the heart of London at our luxury hotel, which puts you in an ideal location places you minutes from popular landmarks such as St. Paul's Cathedral, The Barbican, Shakespeare's Globe, and the Tower of London. ... more   less 
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Also Known As:
Threadneedles Hotel London

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