It took 25 minutes for 2 people before us to be checked in. We were given a room with a view of a brick wall 5 feet from the window. We could not see anything other than walls 30 feet high. We were put next to the elevator. The fire alarm went off at 3.30am and 5.30am. So much for a Secret Hotel. The only secret was that the room was rubbish and so was the customer service as we were basically told the hotel was not originally designed as a hotel and views were limited. Well, we were put in the new annexe of the hotel which I'm sure was designed to be a hotel. We slept terribly thinking we were going to burn in the bed at some point with the 2 fire alarms and if we had to smash a window to get out we'd have been scaling a wall to safety. Very VERY disappointed. The entrance is that of a Five Star hotel but the rubbish room we were given was beyond a joke.
- Official Description (provided by the hotel):
- The Grange City Hotel is a spectacular luxury 5 star hotel. Superbly located with unique panoramic views over the City and just a gemstone's throw away from the Tower of London, the Grange City represents a first for a hotel of this standard in the City. ... more less
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- Also Known As:
- Grange City London
- Hotel Grange City
- Grange City Hotel London