We were upset when we finally climbed into bed at around 3am to find the bed we had thought was a kingsize mattress earlier after checking in was actually two single beds pushed together that sank alarmingly in the middle and were not the same height.
We have never seen this in any hotel worldwide - and especially not expected from a 5* hotel in the City. Very disappointed about the room and there was no hand shower.
The pool was good - although shut early as it was Sunday night.
The Japanese restaurant was not open on the weekend so we had to go out to eat which was a disaster and lead us to go to bed so late.
It was surprising to be disturbed by the chambermaid at 9.15am on the day of checkout when the room is usually cleaned after check out.
Our bed was not turned down whilst we were out earlier in the evening.
Disappointing - although the room did have heating which was a good point and a small narrow balcony with a view if you stepped out on it... Our room was overlooked by offices opposite which was not the ideal view.
The breakfast was great but very expensive at £23.00 for one person.More
- Free Wifi