Decided to spend week-end in London and selected this hotel, sometime used by some of my colleagues for business trips. It was a terrible choice. The Lady at the reception she made a mistake and gave me a room that was inferior to my real booking. The adverstised room sqm was not corresponding to the real room size that was so tiny I had to be careful when going to bed. When I left I shown my reservation to the hotel staff who candidly admitted their mistake but not even attempted to refund, just asked for my e-mail address in order to have management to propose something. Never happened. I will pubilcly advertise this inside my company blog to definitively avoid this hotel for all my company employees. The management behaviour is not acceptable (mistakes may be accepted, bad management is definitively not acceptable) and there are no excuses for what happened. I regularly travel the world in many places (pls have a look into my reviews) and I force myself to be abjective and recognize good and bad point for every hotel/restaurant I visit. In this case, I'm sorry, but these are the only words I can truly say.
- Official Description (provided by the hotel):
- The Grange City Hotel is a spectacular luxury 5 star hotel. Superbly located with unique panoramic views over the City and just a gemstone's throw away from the Tower of London, the Grange City represents a first for a hotel of this standard in the City. ... more less
- Reservation Options:
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- Also Known As:
- Grange City London
- Hotel Grange City
- Grange City Hotel London