Had a terrible stay! My sister and I were over in London on a business trip at the beginning of August.
We had a free day on the Saturday that we arrived and bought items when we went shopping- we left them in our room the following day and they were stolen upon our return.
We contacted management immediately when we noticed it missing to which they replied 'the staff wouldn't have done it because they wouldn't risk their job'
They then ignored that this had happened.
The duty manager told us they had no CCTV outside bedrooms and we therefore had no proof- he made us feel like we were in the wrong!!! He then told us that we had no proof so we couldn't do anything.
We had to then contact the police. The police recommended that the hotel take the amount from our bill as CCTV at the reception shows us walk in with the shopping bags but management refused.
The hotel has a duty of care to their patrons but they did not care once we had paid for our accommodation.
Horrendous and stressful trip due to poor hotel and horrendous attitude from management- very disappointed, I would never dream of treating my customers in this way. Totally disgusted that this should happen in a 5* hotel
- Official Description (provided by the hotel):
- The Grange City Hotel is a spectacular luxury 5 star hotel. Superbly located with unique panoramic views over the City and just a gemstone's throw away from the Tower of London, the Grange City represents a first for a hotel of this standard in the City. ... more less
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- Also Known As:
- Grange City London
- Hotel Grange City
- Grange City Hotel London