Fantastic customer service in sorting out our minor but relevant problem with the initially allocated room. ( I wont bore you with the details but basically the left hand didnt seem to know what the righthand was doing on reception). What the duty manager did in co-operation with a colleague in sorting it out went far beyond our expectations as you went the “extra mile “ and it was a pleasure to see you took what to us was a concern, seriously and with and great genuine empathy and ultimate professionalism.
He turned what was potentially a disappointment into something outstanding which we will always remember and we will certainly come again and recommend the hotel to our friends and family.
This is a great hotel, spacious well equiped,clean rooms, good breakfast, 70 metres from Tower Tube. A little bit of luxury at very affordable prices but just get the very polite receptionists to be more efficient and this will save managers having to get invoved. Overall, would stay againespecially on a deal
- Official Description (provided by the hotel):
- The Grange City Hotel is a spectacular luxury 5 star hotel. Superbly located with unique panoramic views over the City and just a gemstone's throw away from the Tower of London, the Grange City represents a first for a hotel of this standard in the City. ... more less
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- Also Known As:
- Grange City London
- Hotel Grange City
- Grange City Hotel London