We booked this hotel on Last Minute for a really good price and after reading the description were really looking forward to a 5 star night in London. The location is fantastic, a minute walk from the tube station and a two minute walk to the Tower of London. Our check in was ok, very busy when we arrived, although no-one showed us to our room or offered to take our luggage,we were waved in the general direction of the lift to our floor.
The room was very clean and spacious, on our booking confirmation it said that an ipod docking staion would be one of the ammenities, there was only a cd player and radio. The Molton Brown toiletries are lovely and the thickly glazed windows are fantastic for keeping the noisy London traffic out, so we did sleep wonderfully.
We ordered room service late in the evening, and the food left a lot to be desired, my pizza looked and tasted as though it was frozen and had come from Iceland, not worth the £13.50 by any means. Based on our room service food we decided to pass on breakfast which was priced at £23.00 each!
Another reason we chose this hotel was because of the spa, the pictures on the website were beautiful and I couldn't wait to relax before we went out for supper. We had no robes in our room so called down to the spa to ask if they were provided, I was told rather sternly 'we have towels and locker keys'! We did not time our trip to the spa well, as we arrived a large group of loud women on a hen party arrived, greatly disturbing the quiet. Even in the steam room you could her them at the other end of the pool, complete disregard for people trying to swim or relax. The steam room was dirty with a nasty greenish stain on the floor and it had far too much eucalyptus fragance in; stinging both mine and my partners eyes and I could taste it in my throat for a good time after. The sauna was old and tired, with bits of newspaper all over and a big stain on the floor. We decided to end our spa trip after only 15 minutes and as we left the spa a rather rude employee pushed through the doors as I opened them, knocking into me with no appology.
Our check out was slow, with just two receptionist it was obvious why, however the receptionist was very friendly and could not be faulted. The concierge service worked well and the hotel will store your luggage for you after check out should you wish to explore London. The hotel would have been greatly overpriced had we payed full rate, however with the late deal we got it was fine for what we needed.
- Official Description (provided by the hotel):
- The Grange City Hotel is a spectacular luxury 5 star hotel. Superbly located with unique panoramic views over the City and just a gemstone's throw away from the Tower of London, the Grange City represents a first for a hotel of this standard in the City. ... more less
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- Also Known As:
- Grange City London
- Hotel Grange City
- Grange City Hotel London